Shops lose valuable work time chasing down the source of complaints or providing resolutions. Your best strategy here is to either head off customer issues with proven strategies or having a set of resolutions in your back pocket you can provide should a problem arise.
At this summer’s MSO Symposium, held in Chicago in conjunction with NACE Automechanika, three former MSO executives talking about the growth and sale of their businesses, sharing advice for those still in the trenches.
Even if your shop’s state legislature isn’t working on any such bills, keeping up with what’s happening in other states may give you or your state association ideas on what type of laws to work on – or watch out for – while your elected representatives meet.
Our Collision Repair newsletter from ABRN provides up-to-date news, innovative products, technical discussions and shop management features designed to enhance your business. Published every Tuesday and Friday