After my 30 years in the people business, I can tell you that my wise grandmother was absolutely spot on when she said, “Do not judge a book by its cover. I am telling you, you’d better look at them from the inside, out.”
Throughout the course of the three-day weekend, collision shop owners, their spouses, parts vendors and Management Success staff members addressed hot trade topics such as scanning, DRPs and employee management.
We realized sitting around a conference table with only the owners and a couple people from management discussing budget, gross profit, sales mix, cycle time and the other key performance indicators was not the path to effect change.
When something doesn’t go right with a job in one of our shops, it’s almost always because someone deviated from our system. They skipped a step, for example, usually not because they’re being lazy or trying to cut corners, but just because they think it may save them some time.
A manufacturer’s representative is in a unique position of being able to offer many value-added services, such as product and safety training, product audits, technical troubleshooting and problem solving.
Our Collision Repair newsletter from ABRN provides up-to-date news, innovative products, technical discussions and shop management features designed to enhance your business. Published every Tuesday and Friday