As a manager, the production manager is expected to be a leader, mentor and trainer and oversee quality control. It seems that there is little in the shop production area that isn’t affected by the production manager.
Shops lose valuable work time chasing down the source of complaints or providing resolutions. Your best strategy here is to either head off customer issues with proven strategies or having a set of resolutions in your back pocket you can provide should a problem arise.
Next to payroll, parts is a major recurring expense for a repair shop. Managing that expense is the key to keeping a shop profitable. The day you order the part versus when you use the part is a factor in profitability.
A bookkeeper is a vital part of running a successful repair shop, and I absolutely don’t recommend trying to operate without one. But I’d wager that 95 percent of the shop owners I know and have worked with struggle to hire, train, manage and hold their bookkeepers accountable.
To assist our customers in elevating the performance of their repair facility, asTech™ now offers full service, end to end repair solutions that include remote diagnostic scanning and in-shop mobile electronic repair services.
At this summer’s MSO Symposium, held in Chicago in conjunction with NACE Automechanika, three former MSO executives talking about the growth and sale of their businesses, sharing advice for those still in the trenches.
Even if your shop’s state legislature isn’t working on any such bills, keeping up with what’s happening in other states may give you or your state association ideas on what type of laws to work on – or watch out for – while your elected representatives meet.
Our Collision Repair newsletter from ABRN provides up-to-date news, innovative products, technical discussions and shop management features designed to enhance your business. Published every Tuesday and Friday