If you aren’t using a digital vehicle inspection (DVI) of any kind, you’re missing out on a great opportunity to help your customers and position your shop as a trusted partner for people in your community.
As you build your business and continue to look for new ways to better serve your customers – and provide new opportunities for your staff to grow – a new video from eBay Motors has offered insight into how that could happen
For this year’s roundtable, Motor Age gathered industry professionals to discuss the biggest challenges facing the automotive aftermarket today, such as advanced vehicle technology, cybersecurity and the technician shortage.
Dave Luehr’s Elite Body Shop Solutions announces the next installment in the FREE Elite Webinar Series. “Financing Growth” will feature Brad Mewes, founder and Principal Consultant of Supplement Advisory, on Thursday, Dec. 13, at 1 p.m. Central.
A good place to start the journey of improving the customer experience is to identify all your potential customer touchpoints, keeping the customer in mind for each one and then creating scripts and guides to ensure a consistent, exceptional experience for all your customers.
One of the most basic and commonly used lean methods in collision centers is the 5S Method. 5S is a valuable tool which, when implemented effectively, leads to continuous improvement, consistent quality, cost reduction and a safe work environment.
Most of us are aware of the direct costs of a workplace injury, which are items like hospital stays and surgeries. What many people fail to take into account are the hidden costs, also known as indirect costs.
Dave Luehr’s Elite Body Shop Solutions next installment in the FREE Elite Webinar Series is “Simple, Effective Scheduling” and will feature Luehr, and Ron Kuehn, President of Collision Business Solutions, on Thursday, October 25, at 1 p.m. Central.
Dave Luehr, collision repair industry expert and founder of Elite Body Shop Solutions, is excited to announce the company’s first high-impact online course is now available at the Elite Body Shop Academy.
Our Collision Repair newsletter from ABRN provides up-to-date news, innovative products, technical discussions and shop management features designed to enhance your business. Published every Tuesday and Friday