To get an average 4.8 out of 5 or higher, you need to get a high volume of 5-star reviews. You will have to increase the quality of your service in the customers’ eyes. A few examples: thank-you calls, courtesy checks and all the stuff most have heard before.
Both hard and soft skills are essential to operating a successful business, but many employers do not train in areas such as soft skills or human resources because they expect employees to know how to behave on the job.
ACE has a keen interest in new technologies, perhaps even a great passion. ACE has an appetite for learning. He or she may spend hours online studying, not necessarily because it’s required, but instead because of fascination.
When you ask for support, you create opportunities for others to use their skills and expertise. You empower others to grow and allow them to experience the fulfillment that comes from giving and being an effective resource.
One person’s opinion, warranted or not, can adversely affect your new customer acquisition and sometimes even loyal customer retention. However, there is a method to managing these reviews to help lessen and even prevent harm to your business’s growth.
Referral marketing is one of the least expensive and most effective ways to market your business. If you haven't already, create a referral program. This begins with asking for referrals and, possibly, offering a small gift as appreciation.
Our Collision Repair newsletter from ABRN provides up-to-date news, innovative products, technical discussions and shop management features designed to enhance your business. Published every Tuesday and Friday