If you aren’t using a digital vehicle inspection (DVI) of any kind, you’re missing out on a great opportunity to help your customers and position your shop as a trusted partner for people in your community.
The Automotive Management Institute (AMi) announced it had been selected to host the FCA Certified Collision Network non-technical training in conjunction with industry leading consultant and CollisionAdvice owner, Mike Anderson.
The monthly expenditure on stock parts when left unchecked can quickly eclipse sales, leaving repairers in the red on stock parts. There are three actions shops can take to manage stock parts and achieve an acceptable level of profit from these tiny, but important, parts.
Dave Luehr's Elite Body Shop Academy announced Operations Monthly LIVE, specifically designed to help collision repairers receive interactive monthly training and support to reach their operational goals.
What’s your “booth cycle time,” the number of jobs you move through the booth each day, or the length of time each job is occupying your booth? For top performers, booth cycle time is between an hour and 90 minutes.
Dave Luehr’s Elite Body Shop Solutions announces the next installment in the FREE Elite Webinar Series. “Financing Growth” will feature Brad Mewes, founder and Principal Consultant of Supplement Advisory, on Thursday, Dec. 13, at 1 p.m. Central.
A good place to start the journey of improving the customer experience is to identify all your potential customer touchpoints, keeping the customer in mind for each one and then creating scripts and guides to ensure a consistent, exceptional experience for all your customers.
One of the most basic and commonly used lean methods in collision centers is the 5S Method. 5S is a valuable tool which, when implemented effectively, leads to continuous improvement, consistent quality, cost reduction and a safe work environment.
Most of us are aware of the direct costs of a workplace injury, which are items like hospital stays and surgeries. What many people fail to take into account are the hidden costs, also known as indirect costs.
Our Collision Repair newsletter from ABRN provides up-to-date news, innovative products, technical discussions and shop management features designed to enhance your business. Published every Tuesday and Friday