Shop Owner

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Accidents can happen.
A customer failing to choose your business for repairs is an accident you can easily avoid.
No matter where we are today, we’re always connected. That connectivity has led to an evolved consumer. That evolved consumer is changing the ways we as...
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One of my favorite things to do when I visit a shop is enter the paint area, pull a damage appraisal off the dash and start checking over the vehicle. What I find reminds me that there is tremendous value behind in-process quality control (QC) checks. I have discovered...
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As I write this piece, I acknowledge that experience can been a hard schoolmaster at times…put more simply this is not a pure science with absolute guarantees, but there are principles to follow that will provide success more times than not. For many years, my hiring...
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As someone who has consulted with collision repair shops for decades, I have seen the transformational power it can have on a business. I’m not saying that to tout my own success. I mean it more generally about the process of working with a consultant. I have seen the...
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Lakewood, Ohio, which sits just 15 minutes from ABRN’s offices, recently passed an ordinance making cellphone use while driving a primary offense within its city limits. Using a cellphone while driving is a secondary offense under Ohio law, but now Lakewood...
FOCUS Advisors (focusadvisors.com), an independent investment banking practice, has been launched by Managing Director David Roberts, the leading collision industry M&A advisor. FOCUS advises collision industry entrepreneurs seeking capital, partners or representation...
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Each year, ABRN hosts a Collision Industry Roundtable, bringing together a panel of collision repairers (see sidebar, “Who Was At The Table?”) to discuss what’s happening at their shop, the challenges they are facing, and what they see for their business...
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An interesting thing happened a decade ago when a number of online parts procurement systems hit the market. Even though these products were designed to make ordering more efficient and parts less costly, a large portion of repairers pushed back.
With shops, insurers, MSOs...
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Sustainability is the word I like to use when describing to shop owners what they must do to continue doing business in the collision industry. In my explanation, I try to illustrate how a shop owner must adapt to their environment to keep their business operating through...
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Over the years, our industry has experienced a number of significant changes — actually events — which have triggered major differences in how we repair collision-damaged vehicles. Some that come to mind include GM embracing uni-body construction, new substrates...
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I am fortunate to work for LaMettry’s Collison, a respected regional MSO with many vehicle manufacturers’ certifications and dealership relationships. As a result, we work on many newer and high-end vehicles.
Our company policy is that we repair vehicles...
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In the beginning of June, I started a new journey of better health. I want to be blunt and honest with all of you. Ever since my wife and I moved back to Mississippi in 2004, life and career has taken its toll; I have found myself fat and lazy. Saying this is not meant to...
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In previous columns, I shared some of how John Gagliano used key performance indicators (KPIs) to build a business that included more than a dozen Collex Collision Experts shops that he was able to sell in 2014 for about $45 million. Here are a final few key takeaways from...
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People tend to look at me like a deer in the headlights when I tell them that their damage appraisals are not communicating effectively. As I explain why, I tell them that the damage appraisal should not only list the items damaged on a vehicle but also the reasons why the...
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Picture two fields that are separated slightly by a thin forest. Both fields are about the same size and both can be seen while standing in the other field. However, one field is lush and green and fragrant, while the other is pale, dusty and sparse. When the wind blows,...