Shop Owner

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For generations, teenagers and young adults were driven to our industry by a passion for cars. Cars were  all around us as we were growing up. It was our freedom when we turned 16 and got our license. We drooled over the classics and resto-mods at our local cruise-ins...
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Some shops never have more than one supplement on repairs while others have three, four, five or more. Supplements are costly to production, add workload to accounting, absorb damage appraisers’ time and reduce confidence of bill payers — the biggest concern is...
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Ford stresses the importance of pre and post-repair diagnostic services, and has released its latest OEM position statement. This important industry announcement focuses on two key points: Ford vehicles that have been involved in a collision require a pre repair diagnostic...
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To ensure collision repair quality matches the fast-paced development of today’s automotive industry, in January Ford will launch its Ford Certified Collision Network. The Ford Certified Collision Network will replace the National Body Shop Network. This new network...
Subaru of America, Inc. announced today that the Subaru Certified Collision Network (SCCN), designed to ensure the proper training and equipment necessary to restore vehicles to original factory specifications, will open enrollment to independent collision centers across...
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With the rate of change this industry is experiencing, and the investment so many collision repairers still face to get their shops equipped and trained to face even just the present (let alone the future), there’s one phrase that continues to come to my mind: It...
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Income statements have many different sales and cost centers. Each sale and cost center deserve attention to ensure overall profitability of the business. One of the most difficult cost centers to turn a profit on is stock parts. Stock parts like nuts, bolts, clips and...
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In last month’s column, I shared some KPIs you should be hitting in your paint shop in terms of productivity and profitability. Whether you’re working to reach those numbers — or you’re already there but still see room for improvement — over...
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We hear it all the time; one of the biggest regrets most people have on their death bed is the fact they were afraid to go for their biggest dreams. The dream to start that business, get that degree, write that book, go for that promotion, ask that person out, buy that home...
When open enrollment for insurance and other benefits starts for companies later this year, your shop can offer a new option for employees: a new health insurance plan. 
Jack Calabrese, director, NAPA Insurance Center, explains very simply that when you are able to...
When it comes to hiring new employees, you want the best for your business. From the potential employee’s view, they want certain things, too. And there are factors many potential hires take into consideration when looking at a lower-paying job. 
According to a...
Every shop owner struggles with marketing at some point. Many, unfortunately, also are quick to cut this line of the budget when car count slows. 
That actually is the opposite of what should be done. And using some ideas outlined in this free webinar from NAPA...
If you aren’t using a digital vehicle inspection (DVI) of any kind, you’re missing out on a great opportunity to help your customers and position your shop as a trusted partner for people in your community. 
Don’t think that a DVI could provide you...
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Creating an exceptional experience for our customers, both external and internal, is our goal at all three of our shops. Our internal customers are our teammates and employees; our external customers are the people who need the services we offer. I have talked in previous...
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Having spent many years as a trainer and consultant for paint companies, many shops in the industry connect me most with refinish-related topics. In fact, I’ve had several readers who know me express surprise that in my first year writing this column for ABRN, I...
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