Shop Owner

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Best practices for establishing KPIs that will improve your shop’s performance
Most shop owners are familiar with key performance indicators (KPIs) because of those that have been handed to them by other organizations. Insurance companies, for example, have long told shops things like, “We’re measuring your performance based on cycle time...
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Strategies to add more young people to your work force
What’s wrong with kids these days?
Every generation in this culture asks the same question as it struggles to understand why the world it built isn’t good enough for the people it created. The answer is pretty simple.
There’s nothing wrong with them.
Young...
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Analyze your shop’s floor plan to identify ADAS opportunities, limitations
Imagine a repair that requires replacing a bumper cover, headlight and a plastic battery tray.  Sounds like a cycle time miracle amid a forest filled with more complex repairs. Knowing a facility’s physical capabilities and limitations allows the proper mindset...
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The future of the collision repair industry
One of the hot topics of conversation at collision industry events these days is the outlook for the future, with all eyes on the rapid advances in technology that are found in today’s vehicles and expected in tomorrow’s. With the advent of safety systems...
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Calibration considerations: What you need to know to get your locations ready
The concept of an MSO having one or more calibration centers is still very new, but the rapidly changing vehicle technology is attracting immense attention within our collision repair industry. There are a number of ways for an MSO to address calibrations including various...
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Using paint/material accounts to improve profits
The toughest obstacle to paint/material profitability is reporting products in the wrong category. I encourage shops to separate paint/materials into four categories: Paint, Supplies, Materials and Tools/Equipment. Since the calculated paint/material reimbursement you...
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Analyzing collision repair marketing analytics
Looking to increase profitability? The answer is simple, right? Repair more vehicles. Out of space? Start repairs outside or build another building. Not getting enough cars? Sign up for another DRP. It’s easy.
Of course, it’s not. But information can help. This...
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Using empathy to your tactical advantage
Last month, in “Lessons we can learn from an FBI negotiator,” March 2019, we discussed tactics from Chris Voss, former lead international hostage negotiator for the FBI. Is his book, Never Split the Difference, he provides practical advice that anyone can...
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The impact of training, OEM procedures and equipment
In four previous columns (“Maintenance, inventory management to boost KPIs,” March 2019; “Use a paint list, right vehicle prep to boost throughput,” February 2019; “Maximize your paint shop performance,” January 2019; and “Track and...
Frame press is the ultimate for heavy-duty vehicles
The JOSAM® Frame Press is designed to make heavy-duty frame straightening easier and more efficient. Featuring a wide range of durable equipment and accessories, the JOSAM Frame Press is a must for every shop that works on heavy-duty vehicles.
“The JOSAM Frame...
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MOTOR to exhibit FleetCross and more medium and heavy-duty data solutions at TMC 2019
From March 18-21, MOTOR Information Systems will be exhibiting at the 2019 Technology & Maintenance Council (TMC) Annual Meeting & Transportation Technology Exhibition, home to trucking's leading fleet professionals, vehicle manufacturers and component suppliers...
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Lessons learned from an FBI negotiator
No matter your position or role in life, one thing we all do every day is negotiate. We may not realize we are negotiating, but any time we are trying to get someone to do something, we are negotiating. How many times have you tried to get your child to do something, or...
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Why you should take a chance on entry-level employees
If you’ve been around the automotive industry for any length of time, you probably are fully aware of a couple of things. First, the technician shortage is very real. According to the U.S. Bureau of Labor Statistics, this country needs about 76,000 auto service...
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Use a maintenance schedule, inventory management to reach higher KPIs
In some previous columns (“Use a paint list, right vehicle prep to boost throughput,” February 2019; “Maximize your paint shop performance,” January 2019; and “Track and improve these numbers in your refinish department,” December 2018) I...
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Avoid rabbit holes by staying focused on what is actionable in your shop
For almost everyone in business there is far too much to do and too much information to reasonably digest. Both suppliers and shops generate and receive an overwhelming amount of information daily. There is always the latest innovation, critical concern or alarming piece of...
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