Shop Owner

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Shop owners know that the biggest factor in the success of their business is their employees. Hiring hard-working, knowledgeable and trustworthy technicians is the first step in establishing and maintaining a thriving business.
However, finding the right talent is becoming...
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Recently I had the privilege of being a judge during the SkillsUSA automotive collision repair competitions in North Carolina and Virginia, and was able to watch some highly talented students display what they had learned in primary and secondary career and technical...
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“My car is trying to kill me!” our customer stated to a service manager. She went on to explain that when she engaged her adaptive cruise control that the vehicle would advance dangerously close to the vehicle in front of it then brake hard. She explained how...
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As repairers watch new technology advance in the vehicles they repair, it becomes apparent that others who claim to be “interested parties” in the repair process also need to recognize these same advances. Questioning the need to test for potential problems in...
CARSTAR, North America’s premier network of independently owned collision repair facilities, will make its 2019 debut in the NASCAR Cup Series at Watkins Glen International. This opportunity is thanks to a joint promotion with paint partner Axalta Coating Systems,...
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Last month, I introduced you to Cory Donenfeld who, along with his brother, owns and operates two Northwest Auto Body locations in Idaho, and I shared how he is using key performance indicators (KPIs) to improve their business.
Here are a few other examples:
Cory said one...
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Last month, I wrote about the importance of establishing a team of happy, hardworking and motivated employees and leaders. HR specialist and consultant Patty McCord, during a TED talk podcast, broke down happiness within a company into eight simple lessons. This month, we...
CARSTAR, North America’s premier network of independently owned and operated collision repair facilities, will make its 2019 debut in the NASCAR Cup Series at Watkins Glen International through a joint promotion with paint partner Axalta Coating Systems.
 
The...
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Yes, efficiency is a big industry buzzword, but it’s for a good reason. 
From saving money to making more of it, the more efficient your painters are, the better the shop performs. Using a painter’s perspective can help you make the changes you need (...
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Steady production is what makes a collision center successful. When I am called into a shop to help with production, the first thing I look at is the shop’s touch and cycle times. While shop managers know that touch time is a metric they need to hit, getting there is...
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For most everyone in business there is far too much to do and too much information to reasonably digest. Both suppliers and shops generate and receive an overwhelming amount of information daily. There is always the latest innovation, critical concern or alarming piece of...
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In my last column, I talked about the importance of shop owners tracking not just the key performance indicators (KPIs) that others – such as insurance companies or automaker certification programs – are watching but also the ones that are most important to your...
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As business owners and managers, we all want our collision repair business to succeed, but sometimes struggle with knowing how to accomplish this. So many factors can go into making a business work. When you strip away all the layers, you ultimately have a core consisting...
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Most shop owners are familiar with key performance indicators (KPIs) because of those that have been handed to them by other organizations. Insurance companies, for example, have long told shops things like, “We’re measuring your performance based on cycle time...
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What’s wrong with kids these days?
Every generation in this culture asks the same question as it struggles to understand why the world it built isn’t good enough for the people it created. The answer is pretty simple.
There’s nothing wrong with them.
Young...
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