Shop management training programs generally can be broken down into three types:
- Informal on the job, shop-led
- Formal on the job, shop-led
- Combination of shop-based lessons and outside sources
The third selection arguably provides the best overall education. As with any type of training, especially from external providers, finding the time and resources can pose a serious challenge. Help actually is just a phone call or visit away from the same folks who provide the products and services you use every day.
|(Image courtesy of CCC) Estimating training isn’t just for damage analysis staff members. Managers benefit as well and can help ensure the shop gets all the benefits of their information software|
Vendors, most notably, your paint and information providers, offer a full range of affordable management training, with most of it packaged so your employees can conveniently take courses. All you need is a plan to make the most of the training available to your business. Build yours using the following available help.
Axalta: Axalta offers 11 courses in its Refinish Performance Management (RPM) program, covering estimating, parts management, customer service, production management and other areas. All Axalta courses have been updated for 2018 and are conducted either online or in-person, with many qualifying for I-CAR credit hours.
Most recently, Axalta added a Repair Planning Process course that incorporates lessons on 100 percent vehicle disassembly, parts management and auditing supplements prior to upload. Beginning April 1, Axalta says it will be the first company to offer I-CAR Professional Development Program credit hours for completing eLearning courses. Production managers can earn up to 17 I-CAR credit hours by completing online courses through Axalta’s learning portal, the Axalta Learning Campus. Credit hours can be applied to I-CAR’s Platinum designation in its Professional Development Program.
For aspiring or new managers, Axalta recommends Delivering Exceptional Customer Service, Refining Selling Skills, Parts Management, Lean Foundations, Production Management and Advanced Production. Each class is tied to a measurable improvement in the shop. Delivering Exceptional Customer Service class teaches managers best practices in customer experience and is designed to boost customer retention, repeat and referral customers, and help grow sales.
For more experienced managers, Axalta offers five General Manager courses covering topics like recruiting, hiring, orienting /training, reinforcing processes, quality control and implementing teams.