It surprises me how often estimators I am talking with are interrupted by questions from technicians, parts people, and others included in the repair process. The estimator and I review the appraisal that his or her question was referring to so that I can demonstrate how those questions could be avoided next time. I encourage you to look around your shop and identify the repairs that are stopped because additional information is needed to proceed, and review the appraisal to see how details critical to the repair could have been documented better.
When you have a damage appraisal that communicates all required information clearly, it allows you to develop a plan to expedite the repair. Having all the questions answered up front will prevent work stoppage during the repair process, allowing you to meet touch and cycle time expectations. Imagine what it would be like to have a repair move through your shop without someone coming to you with a single question about it.
Along with the OEM repair procedures, the industry has several other tools you can use to help improve upon this type of documentation: SCRS Guide to Complete Repair Planning, 3M Standard Operating Procedures, Collision Industry Conference Guide for Pre and Post Scanning and Guidelines for Digital Imaging and estimating database procedure pages. Using these guidelines will help you document the who, what, where, why and how, eliminating pain points and lost production time that slowly chip away at your shop’s bottom line.