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Sherwin-Williams adds new full feature claims portal

Open Claims Gateway™ System helps dispatch additional vehicles to select shops; Provides insurance carriers with more shop access
Tuesday, September 17, 2013 - 08:38
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Sherwin-Williams Automotive Finishes A-Plus™ Network has expanded its affiliation with VehicleOwnersGuide.com, an online provider of powerful blueprint documents that help collision repair shops identify any missed revenues. A-Plus shops will now have access to the provider’s Open Claims Gateway™, a full feature claims portal that includes claims workflow, dispatching, estimate review, vendor e-Coupons, consumer translations and analytics. 

The new dispatching system is already populated with the A-Plus Network’s leading collision repair facilities and will provide a turnkey repair network for insurance companies throughout the U.S. and Canada. The Open Claims Gateway portal will dispatch cars to A-Plus shops, and then these facilities and insurance companies can use the system to manage the claims.

“Open Claims Gateway will be provided free of charge to A-Plus Network facilities, and there is no contract to sign. This is another example of Sherwin-Williams helping our   A-Plus members exceed their goals through leveraging our industry knowledge and relationships,” says Troy Neuerburg, Director of Sales Excellence at Sherwin-Williams Automotive Finishes.  “This system offers numerous benefits: when an insurance company wants to send a car to a shop, that facility is notified via an email and can use the system to accept or reject the assignment, upload photographs and estimates, review the estimate, update status and review their estimate KPI.”

“We are excited to partner with Sherwin-Williams Automotive Finishes and the A-Plus Network members to introduce our Open Claims Gateway to the industry. The system works in a mixed estimating system environment, is low cost and provides a full feature claims communications structure that a national network of collision repair facilities and insurers can immediately utilize,” says Steven Siessman, President of VehicleOwnersGuide.com. “An insurer simply uses the system to enter and assign a claim to a collision repair facility, and the repairer and insurer use the system to manage the claim using only an internet browser.”

In addition to a full feature claims system, Siessman noted there is the ability to generate a consumer estimate that translates the collision estimate to a consumer friendly summary that explains the repairs using images and consumer text. This can be used by the A-Plus facilities to explain the repair and better serve the vehicle owners, as well as insurance users to better serve their insured by providing consumer friendly documentation.

The new portal also includes an e-Coupon program where parts and other vendors can present additional instant discounts or rebates to the A-Plus facility as an incentive to do business with them.

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