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BASF customers dominate 2018

Friday, December 14, 2018 - 09:00
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BASF customers had a successful 2018, collecting awards for high customer satisfaction, industry-leading KPIs, and astounding quality work.
Balise Collision Center of Warwick, RI, part of a four-location BASF collision center group in Rhode Island and Massachusetts, won the prestigious Toyota Certified Collision Center of the Year award. Criteria for the award includes: achievement of master level training in all departments; strong financials; consistent improvement of key performance indicators; and exceptional customer satisfaction scores.
“Balise Collision has been a partner of BASF for over 20 years, and they have created a great culture dedicated to improving processes and creating an unmatched customer experience,” said Jeff Wildman, BASF Manager, OEM & Industry Relations. “BASF is looking forward to continued support of Balise’s future success and continued growth.”

(left to right) Dave Pyle, Wholesale & Collision Development Toyota Motor North America; James E. Balise Jr., Owner, president, and CEO of Balise Collision; Brian Stone, Rhode Island Collision Director; George Irving, National Manager Wholesale Parts & Certified Collision Toyota Motor North America; and David Fontanella, Toyota Customer Service Operations Manager, Boston Region.

“This award is really attributed to my team,” said Brian Stone, Rhode Island Collision Director of Balise Collision Centers. “We have a great culture in the shop and a no-quit attitude. This is the best team I have been a part of — I’m honored that Toyota has recognized our hard work.”
J & B Body Works of Mount Vernon, New York won the first-ever Bentley Bodyshop of the Year award. Criteria for the award includes: submission of KPI repair data; each repairer must demonstrate full system utilization of the Bentley exclusively approved Glasurit 90 Line for all Bentley repairs and must demonstrate high levels of engagement with their nominated Bentley retailer; and winners may have to provide evidence of ensuring all repairs are of the highest quality and are within full compliance of repair processes and procedures.
SEMA 2018 brought bounds of accolades to BASF customers as well, including over a dozen custom restorers winning awards on more than 25 vehicles throughout the week, including Eddie’s Rod and Custom awarded in the Top 4 Battle of the Builders®.
“Our customers are at the center of our operation—from innovative products to industry partnerships to BASF ambassador events to supporting OEs—our goal is to support their success,” said Troy Neuerburg, BASF US Sales Director. “2018 recognized that success and we’re honored to have been, and continue to be, a part of it.”
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