Some people won’t like my saying this, but I’m not as worried as others are about some of the things happening in the industry. I’m not saying that parts acquisition systems aren’t a legitimate concern. I’m not saying you shouldn’t worry about the privacy of your customer and shop data. If those are the things you decide to focus your attention on, that’s fine.
While I understand people’s concerns about such things, these issues aren’t what keeps me awake at night. What keeps me awake is this: Are shops fixing cars properly? And unfortunately – and this is what some people won’t like hearing – I’m not convinced that the majority of shops in our industry are fixing cars properly.
For example, at some of the seminars I conduct, I’ll ask: “How many of you have done a zero-point calibration on a Toyota after completing collision repairs?” Hardly anyone raises their hand. They don’t even know what I’m talking about. Yet, it’s a required step on many vehicles with electronic stability control.
Or I’ll ask, “How many of you know you shouldn’t weld within 12 inches of any electronic component?” Most hands will go up for that. Yet, when I’m out in shops, I frequently see welding taking place less than 12 inches from airbags or other electrical components.
This is the stuff that concerns me.