As we strive for perfection, we are constantly reminded that it is not always attainable. That is no reason to quit trying. What we need to do is keep building. For example, using new booth filters, clean paint suits and a surgically clean spray booth is no guarantee of perfection. But in our own paint booths, we can still strive to be the best we can, minimize the possibility of problems and prepare for the best corrective action when needed. What does this have to do with estimates? The estimate must reflect all the work done as we strive for the best possible repair.
Step one in performing the best repair is avoiding problems in the first place. This is done by training on the latest products and techniques. Paint match involves more than just color. It also includes texture and shine. While sanding and polishing can improve shine, texture is a function of the right application of the right product. Too much polishing may remove the proper texture. The color, texture and shine all must match.
The standard, of course, is the vehicle itself, but many times the paint department never sees the original finish. Does your estimator look for or note paint texture? Is there communication about this to the paint shop? Do your painters get involved early in the repair?
Even with proper texture, the finish may need polishing. Imperfections can be minimized, not eliminated. Be sure you are aware of the choices available for post-refinish work. Sometimes a few nibs can be corrected easily; sometimes a thorough sanding and polishing is needed for an entire panel.
How does your estimating system handle these operations? Each system has similar definitions and bases any recommended formulas on full panel refinish time, without clear coat, edges, or overlap.
Audatex defines full panel polishing as "Final Sand, Polish, and Buff" with a formula for 30 percent of Audatex single-stage refinish labor (not including final wash). Nib sanding (or de-nib) is defined as the removal of isolated dirt and dust particles, and polishing the affected area(s). Audatex's formula for Final Sand, Polish, and Buff does not apply to this particular operation.
MOTORS procedures (the basis for Pathway's calculations) states that for each panel requiring wet sand, rub-out and/or buff (refinish or blend) add 30 percent of full base refinish time. Refinished panels may or may not require a varying amount of de-nibbing, a process used to remove small particles in final finish surface. For each panel requiring de-nibbing (refinish or blend):
For hoods, roofs, trunks, lids and spoilers, the first panel add up to 20 percent of full base refinish time, and each additional panel add up to 10 percent.
For fenders, doors, quarter panels and bumper covers, the first panel add up to 10 percent of full base refinish time, and each additional panel add up to 5 percent.
Mitchell's procedure states that "Finish sand and buff outside surface area(s)" includes the removal of orange peel and any blemishes that affect paint texture in order to produce a smooth finish to the entire panel surface. This process is not limited to "nib sanding" or "finessing," which is the removal of isolated dirt/dust particles only.
Allow .3 per refinish hour (30 percent) to finish sand and buff each surface area(s). Allow .2 per refinish hour (20 percent) to de-nib and finesse each surface area(s).
Using the most current materials and up-to-date techniques can help you duplicate the original texture and minimize imperfections, but imperfections can still happen. Then, you need to use the most current materials and up-to-date techniques for the most efficient post-refinish work. The final step is making sure your estimate reflects proper use of your estimating system to accurately show what was done to provide proper compensation.
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