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Tesla to take collision repair in-house

Thursday, October 4, 2018 - 07:00
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Tesla founder Elon Musk has announced that the company plans to conduct most collision-related repairs “in-house” rather than relying on third-party body shops. Tesla operates a small network of branded repair centers, but many collision repairs have been performed by its network of Tesla-certified shops. Many of those shops are Service King locations around the country, although there are other independent shops in the network as well.

The announcement comes roughly a year after Tesla announced plans to expand its service center footprint around the world.

Automotive Body Repair News reached out to a number of Tesla-certified body shops for comment, but they all declined, citing the terms of Tesla’s non-disclosure agreement. Messages to Tesla’s press office were also not returned.

However, some shop owners have noted privately and on Musk’s Twitter feed that Tesla has experienced complaints about wait times to complete repair to damaged vehicles, although those delays are not always the fault of the shop.

In some cases, vehicle owners have to wait weeks or months for repairs.

Musk claimed in his Twitter announcement that Tesla will be able to offer some same-day and even one-hour repairs. Tesla will also offer glass repair services. However, the collision services will only be expanded after the company clears the backlog of new vehicle deliveries this fall.

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