Infiniti’s world-class customer service now provides a complimentary towing service in the event of a collision. The towing service delivers the damaged vehicle directly to a repair shop that qualifies as part of the Infiniti Collision Repair Network. The transition from roadside to repair facility is reassuring for the Infiniti owner, with confidence that the repair work will be professionally executed to Infiniti’s high standards.
For the Infiniti owner, a simple toll-free phone call to 1-800-662-6200 initiates the
towing service. The vehicle is then transported to an Infiniti Certified Collision
Repair Facility within a 50-mile radius. The process is designed to be easy for
both the Infiniti owner and the collision shop, reinforcing the Infiniti customer’s
premium experience.
Body shops displaying Infiniti Certified Collision Repair signage benefit from
Infiniti’s reputation for exceptional quality and service, as well as the high level of
owner trust and loyalty developed over the years. For collision shops, becoming
an Infiniti Certified Collision Repair Facility offers strategic marketing advantages,
setting the repair facility apart from the competition.
The program’s premium brand Original Equipment Manufacturer (OEM) affiliation
reassures Infiniti owners that collision repairs will be made to factory standards
maximizing the use of Genuine Infiniti repair parts. Certified shops alsohave direct access to OEM technical information and specifications, so repairs
are performed correctly the first time. The certification program provides the
resources and tools to ensure quality repair consistency nationwide.
Infiniti North America established the Infiniti Certified Collision Repair Network to
reward and distinguish body shops which meet and exceed Infiniti standards
for training, equipment, customer service, and quality repair work. The standards
for becoming an Infiniti Certified Collision Repair Facility are high, but Infiniti
owners expect nothing less. Requirements include general business practices,
facility, operations, and performance standards. There are also required levels
for training, tools, equipment, and customer satisfaction indexing that must be
maintained.
To have your shop considered for the Infiniti Certified Collision Repair Network,
please send an email to [email protected].About Infiniti
Infiniti, the premium automotive brand, reflects its brand promise "Inspired Performance" with a model lineup of sedans, coupes, SUVs and crossovers featuring exhilarating performance, emotive design and cutting-edge technology. Infiniti continues to launch across the globe through a dedicated network of Infiniti Centers that share a commitment to exceptional hospitality throughout the entire period of ownership. More information about Infiniti and its Total Ownership Experience® can be found at InfinitiUSA.com.
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