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State Farm video aims to address 'misinformation' on parts program for DRP shops

Monday, May 21, 2012 - 18:51
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We take pride in knowing that this industry has consistently rated State Farm as a leading insurer to work with year after year, and this is important to us.

As we continue to engage Select Service repairers within our pilot areas, we would like to clear up some misinformation you may have heard in recent weeks.

With respect to a repairer¹s parts suppliers, just like today, repairers are in control of who provides your parts, regardless of the part type. We have worked with PartsTrader on a process that is respectful of and enables you to maintain your relationships and negotiated deals with your vendors. We understand that relationships with your suppliers are important in managing your business, much in the same way we value our relationship with you.

Parts margins: With the exception of recycled parts, the application does not provide State Farm with access to your buy price or part margins. Repairers choose the parts they feel are best suited for the individual repair. The application provides repairers with a wide range of capabilities to locate parts and place orders in a flexible and timely process. We understand that repairers consider many factors when making part selections for the vehicles being repaired. In addition to price, things such as quality, availability, vehicle type and supplier performance are all important considerations.

We appreciate the opportunity to provide additional information regarding this effort and hope that it answers some of the questions you may have. Our intention is to continue providing updates like this as our work proceeds, and we look forward to working together to make this a successful effort.


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