“To succeed, we have to grow existing store sales and profits, add more new stores through organic growth and store conversions, deliver new CARSTAR-wide MSO insurance programs and continue to fully utilize the CARSTAR Solution, our technology based management system,” said Byers.
Among the driving forces shaping CARSTAR’s future are changing insurance industry’s expectations that collision repair companies deliver concentrated scale with bigger networks; self-management; reliable, superior performance against the KPIs; and streamlined contact with a single point of contact rather than individual repair shops.
Guests at the CARSTAR conference included the Afterburner team of fighter pilots who deliver leadership seminars and a general session address by five industry experts:
- Greg Horn, Mitchell VP of Industry Relations;
- Robb Knott, Nationwide Insurance Claims Director;
- Jeff Peevy, I-CAR Director of Field Operations;
- Vincent Romans, CEO of The Romans Group LLC; and
- Matthew Ohrnstein, Managing Director of Symphony Advisors LLC.
CARSTAR also welcomed claim executives from a majority of the top 20 personal auto insurers to the conference activities including an Insurance Symposium on Sept. 23.
“This year’s conference was designed to provide store owners more resources and more opportunities to learn from and interact with business and industry leaders,” Byers said “We’ve had a positive, productive four days together at the collision industry’s largest gathering of store owners, vendors, insurance companies and industry experts outside of SEMA or NACE. We have great momentum and our CARSTAR network is leaving conference with a renewed focus on delivering world-class repair quality, KPIs and customer service.”