CARSTAR ended its 2012 conference in San Antonio Sept. 25 and outlined aggressive expansion plans for 2013.
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CARSTAR CEO David Byers outlined four key initiatives for 2013 for the corporation and its store owner network and detailed the steps it is taking to achieve them, including:
Growing existing store sales and profit through operational improvements across the CARSTAR network, including improved measurement of performance metrics and KPIs, accelerated training, repair process efficiencies and enhanced marketing programs.
Adding new stores through an aggressive expansion effort in 2013, led by the industry’s largest business development team. CARSTAR expects to continue to add many more new stores next year, but Byers stressed that they are focused on adding high-quality, high-performing stores to complement their current network.
Delivering new MSO insurance relationships by strengthening the network of multi-store operators who can deliver repeatable outcomes and best-in-class KPIs, provide centralized management system data about their stores and deliver excellent, measurable customer satisfaction.
- Fully utilize the CARSTAR Solution, the proprietary centralized management system designed to help stores improve operational efficiency, financial management and data measurement.