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CARSTAR awards four stores for outstanding CSI scores

Tuesday, September 25, 2012 - 21:01
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CARSTAR honored four stores in customer satisfaction in four tiered sales levels with Outstanding CSI awards, presented during the company's annual conference in San Antonio. The CSI ranking reflects the ongoing survey feedback received from customers based on their experiences.

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This year’s full list of winners:

  • In Group 1, the Outstanding CSI winner was Marko Collision CARSTAR in Akron, Ohio, owned by Chuck Kover.
  • In Group 2, the Outstanding CSI recipient was R&R Collision CARSTAR Center in Apopka, Fla., owned by John O’Hara.
  • The honoree for Outstanding CSI Group 3 was Blake’s CARSTAR Collision Center of LaPorte, Ind., owned by Scott Blake.
  • For Outstanding CSI for Group 4, the award went to Auto Body Xperts CARSTAR – Hudsonville of Hudsonville, Mich., owned by John Schout and Bob Arnoldink (shown accepting award in photo above).
  • The winning store for Overall Outstanding CSI was Blake’s CARSTAR Collision Center.

“With these awards, we’re giving recognition to the facilities and people we feel have really stood out in the CARSTAR organization this year,” said David Byers, CARSTAR CEO. “The philosophy behind our ‘Relax, We’ll Take It from Here’ motto means every CARSTAR location must turn a customer’s traumatic experience with a damaged vehicle into as pleasant and stress-free an event as possible. Customer surveys and our own observations tell us the four groups receiving these honors have generated an exceptional level of positive awareness in their communities and created repeat customers for CARSTAR.”

CARSTAR Auto Body Repair Experts has more than 400 locations in 31 states and 10 Canadian provinces.

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