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ASA speaks with NLCRA about State Farm pilot program

Wednesday, August 29, 2012 - 20:46
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Denise Caspersen, manager of the Automotive Service Association’s collision division, recently attended a Northwest Louisiana Collision Repair Association (NLCRA) meeting to present to its members the “facts to date” regarding the State Farm electronic parts ordering application. The State Farm pilot is currently taking place in Birmingham, Ala.; Tucson, Ariz.; Grand Rapids, Mich.; and Charlotte, N.C.


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Following the NLCRA August business meeting, Caspersen discussed the verified facts about the pilot along with clear statements of concern from repairers, based on ASA member feedback to the association. During the three-hour meeting, repairers and suppliers in the Northwest Louisiana area asked follow-up questions and expressed their concerns with the pilot and its potential impact on their relationships with suppliers and consumers.

“We are very thankful to Denise and ASA for bringing to collision industry professionals of Northwest Louisiana, East Texas and South Arkansas such a timely discussion of the facts concerning this pilot program. Everyone gained tremendous insight from the up-to-date facts and ASA’s continuing investigation of the pilot program. We feel complete and open disclosure of those facts by all parties involved is critical,” said Bill Burnside, secretary-treasurer, NLCRA. “When all the facts are present, good decisions can be made.”

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