ASA concentrates on State Farm Data timeline

Jan. 1, 2020
The ASA has now entered into a phase in which

data delivery related to State Farm’s pilotn electronic parts

ordering application will be

associated with a timeline.

The Automotive Service Association, in an effort to provide accurate information to its members and act on their behalf, has now entered into a phase in which data delivery related to State Farm’s electronic parts ordering application currently being piloted will be associated with a timeline.

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If State Farm cannot provide data showing how this application benefits collision repairers (operationally/financially) within a feasible, specified time frame, ASA will respond appropriately. ASA acknowledges the pilot is still in process and State Farm is currently reviewing data.

This follows a public request by ASA June 12 to State Farm on behalf of ASA’s collision repair members for factual evidence of how the electronic parts ordering application would benefit collision repair facilities. Within this request ASA clearly stated that if this application does not provide benefits to the collision repairer, then ASA would not support the application moving forward. On July 17, ASA made another public request to State Farm for data demonstrating that the pilot application benefits repair facilities, receipt of which was confirmed by the insurer.

Since early May 2012, the ASA and its volunteer leaders have taken a transparent and methodical approach to State Farm’s pilot electronic parts ordering application. Seeking context regarding the specifics of the pilot, ASA previously presented the industry with verified details of the State Farm pilot and the application developed by PartsTrader at State Farm’s request.

George Avery, State Farm industry liaison and claims representative, said during a recent phone interview with ASA that State Farm is still sifting through the feedback received from the 158 shops using the system in four U.S. markets, and is implementing changes in the pilot that, in turn, put them in a position of needing to go back to repairers to gather further data. Avery stressed it is a fluid process. Although lacking current data to provide specific answers, he assured ASA that State Farm would respond to the association when answers were available.

Previously published, ASA’s areas of concern regarding the pilot – as expressed by collision repairers – includes efficiency issues, additional administration costs, reductions in shop profits, potential compromises to local repairer-to-supplier relationships and increasing insurer involvement in the repair process.

More than 100 formal and informal interviews have been conducted by ASA, primarily with collision repair businesses and other industry groups such as RealParts.com, PartsCheck Live, the National Automobile Dealers Association (NADA), Team PRP Recyclers, independent aftermarket parts distributors, wholesale original parts dealers and original equipment manufacturers. From the vast pool of conversations conducted thus far, overwhelmingly, the majority of all segments interviewed continue to express strong concern about the current State Farm pilot, particularly its electronic parts ordering component.

“For ASA members, the factual results of the pilot are essential to the discussion. ASA will continue to engage with all parties necessary, as we seek the supporting data that this application benefits the collision repairer. ASA stands by its statement that if this application does not provide benefits to the collision repairer, ASA would not support the application moving forward,” said Denise Caspersen, manager of ASA’s Collision Division. “ASA has a responsibility to our membership to be the unyielding, professional voice speaking clearly about their concerns and advocating for favorable resolutions.”

Collision repairers may share their comments or concerns regarding the pilot by contacting Denise Caspersen at [email protected], or by phone at (800) ASA-SHOP, ext. 106, or (817) 514-2906 (direct). All ASA announcements and documents regarding the State Farm pilot are conveniently located at www.ASAshop.org. Click on “Tools & Resources” (in the blue menu bar), then “State Farm Pilot Program.”

To learn more about ASA’s dedication to service and repair professionals, the value of ASA membership and how to join, visit www.ASAshop.org or call (800) 272- 7467, ext. 361 or visit ASA’s legislative website at www.TakingTheHill.com.

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