Multi-Shop Operators (MSO)

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MOTOR accelerates performance of MSOs

Monday, July 16, 2018 - 06:00
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MOTOR Information Systems provides data solutions that are used to enhance customer experiences at, and expand profitability of, multi-shop operations. These servicers face unique challenges. It can be difficult to standardize technician knowledge, services offered and labor estimates across locations; furthermore, for shops wishing to expand their services to other market segments, a lack of access to information about servicing those segments is a significant obstacle.

MOTOR offers numerous datasets, software and data solutions, such as Service Procedures, Component Locations and Part Vector Illustrations, which may be used to enhance technicians’ knowledge and thus increase the number of
services these shops may provide. Additionally, because this data can be accessed by all technicians, service chains can offer uniform services across locations.

For multi-shop operations looking to serve other market segments, MOTOR offers data for the light-, medium- and
heavy-duty sectors. This, in turn, can be used to expand from light-duty only to medium- or heavy-duty, as well.
Conversely, for medium- or heavy-duty servicers, MOTOR offers light-duty data that can be used to train technicians in
maintaining and repairing this class of vehicles.

In addition to combatting these challenges, MOTOR data can also be used to meet customer expectations of an online
estimation tool. By integrating MOTOR data into their systems, shops have the option to develop an online application
that customers can then use to build accurate estimates on their repairs.

“Multi-shop automotive servicers often deliver the highest level of performance due to their scale,” says MOTOR’s
Executive Vice President of Revenue, Jeff Nosek. “MOTOR data expands on these shops’ success by providing solutions that can be used across locations, increasing standardization and uniformity.”

For further information on MOTOR products, please visit www.motor.com.

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