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Mitchell recognizes CARSTAR shops for customer service

Tuesday, June 11, 2013 - 06:35
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Four CARSTAR Auto Body Repair Experts shops around the United States have been named by Mitchell as the recipients of the 11th annual AutocheX™ Premier Achiever Awards, recognizing auto body repair shops throughout the U.S. and Canada for their exceptional achievements in customer service and satisfaction.
For almost 25 years, AutocheX has been a leading provider of customer satisfaction measurement services to the collision repair industry. Mitchell’s RepairCenter™ Customer Experience Management (CEM) tool powered by AutocheX provides a dynamic and robust solution for customer satisfaction reporting, analysis and research.
The annual Premier Achiever Awards honor auto body shops that consistently achieve extremely high customer satisfaction scores as measured by AutocheX, either independently or as part of an insurance-sponsored repair program. In 2012, participating insurance programs included seven of the top 25 carriers in North America.
The CARSTAR Auto Body Repair collision facilities recognized include:
·         CARSTAR Barrett's Lakewood, Lakewood, WA, www.carstar.com/barrettslakewood
·         CARSTAR Schlenker Collision, Rockledge, FA, www.carstar.com/schlenker
·         Ventura's CARSTAR Collision , Orchard Park, NY, www.carstar.com/venturas
·         Autocrafters CARSTAR, Bensalem, PA, www.carstar.com/autocrafters
“We’re proud of the exemplary work these four CARSTAR owners have done in delivering quality, personal service to their customers and achieving high customer satisfaction,” said David Byers, CEO of CARSTAR Auto Body Repair Experts.  “Earning these levels of customer satisfaction scores requires a diligent focus on training, the highest-quality repair standards, excellent communications and a commitment to delivering a satisfied customer with every single repair job.”
CARSTAR Auto Body Repair Experts is North America’s largest Multi-Shop Operator Network of independently owned collision repair facilities with more than 410 locations in 32 states and 10 Canadian provinces. CARSTAR delivers national scale, consistently high-quality vehicle repairs, repeatable outcomes and the industry’s highest customer satisfaction ratings; all repairs are backed by a national warranty and service guarantee.  For more information visit www.carstar.com. CARSTAR is actively seeking new franchisees.  Interested parties should contact Scott Robertson, Vice President of Development at srobertson@carstar.com or 913-948-5014.

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