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Local Illinois owner opens second repair center in Ottawa

Wednesday, November 28, 2018 - 09:00
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CARSTAR, North America’s largest multi-store network of independently owned collision repair facilities, announced the opening of CARSTAR Poplar, located at 1601 Poplar Street, Ottawa, IL 61350.

Newest CARSTAR multi-store owners Justin and Rachelle Fisher launch CARSTAR Poplar with the aim of replicating the efficiency, consistency and customer satisfaction that drives their other location, CARSTAR Yorkville. Justin, a second-generation CARSTAR franchise partner, consistently aims to surpass industry standards in terms of length of repair and customer experience because he understands how difficult the process can be.

“Being a small town family owned and operated business we cherish our local relationships and use that passion to fuel a best in class customer experience during the unfortunate circumstance of a collision repair,” says Justin Fisher. “We look forward to earning the trust of Ottawa and its surrounding communities with our industry leading facility and unsurpassed repair standards.”

CARSTAR Poplar is a 9,000 square foot facility filled with high-end repair equipment to ensure premier quality repairs on all makes and models. Working towards their I-CAR Gold certification, the highest role-relevant training achievement recognized by the collision repair industry, CARSTAR Poplar has invested hours of training into perfecting their repair processes.

“Justin is a strong advocate for continuous education and prioritizing processes, which has driven the success of CARSTAR Yorkville and earned him the Franchisee of the Year award at our annual conference,” says Michael Macaluso, President, CARSTAR. “Franchise partners can be hesitant to expand into multi-store operations, worried their original location may suffer, however Justin is facing this challenge head on and I’m confident both locations will continue to thrive under his finely tuned operations.”

A part of the CARSTAR Chicago Business Group, Justin and Rachelle, along with the rest of the group, work hard to give back to the communities they work and live in. Most recently, the team donated to the Hines Fisher House, a local “home away from home” for family members, caregivers or loved ones of patients receiving medical care at major military and VA medical centers.

Please join us in congratulating our newest multi-store owners, Justin and Rachelle, on their newest location, CARSTAR Poplar.

1601 Poplar Street
Ottawa, IL 61350
(815) 433-3277
Monday to Friday: 8AM – 5PM

For more information on CARSTAR visit CARSTAR.com.

CARSTAR – a part of the Driven Brands, Inc. family of automotive aftermarket franchise brands – is North America’s largest Multi-Shop Operator Network of independently owned collision repair facilities with 600 locations in 34 states and 10 Canadian provinces. CARSTAR in the U.S. and CARSTAR in Canada deliver national scale, consistently high-quality vehicle repairs, repeatable outcomes and the industry’s highest customer satisfaction ratings; all backed by a national warranty and service guarantee. Through a variety of fundraising initiatives, CARSTAR, its franchisees, partners and employees have raised over $3 million for Cystic Fibrosis Canada, and has made fighting cystic fibrosis its cause, North American wide. For more information visit www.carstar.com and www.carstar.ca and follow us on Facebook and twitter. CARSTAR is actively seeking new franchisees. Interested parties should contact 844-906-9764.

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