The CARSTAR proprietary EDGE Performance Group will continue to drive performance improvements across the CARSTAR network through national repair processes, performance standards, and focused training on delivering those standards. To provide hands-on training, CARSTAR hosts zone-aligned regional EDGE Performance Group (EPG) meetings to allow more CARSTAR franchise partners to participate in the valuable training program.
The winter 2019 EPG meetings were hosted this February in Tampa Bay, FL, Dallas, TX, and Denver, CO. At the meetings, more than 85 CARSTAR franchise partners, managers and team members heard from their zone-aligned corporate partners on important updates specific to their zone. These updates included marketing, insurance sales and development.
CARSTAR’s analytics team hosted a training breakout session on CARSTAR’s brand new EDGE Scoreboard, which helps franchise partners analyze their sales performance, operational performance, NPS score and EDGE Assessment results. They also conducted hands-on training on CCC Repair Planning, and spent time reviewing CARSTAR’s new Scanning Reference Guide. Following these breakout sessions, CARSTAR EPG stores met in their groups for a full-day review of their financial numbers. This consists of discussing the wins, areas for improvement, as well as collaborating on best practices and new ideas to bring back to their stores.
“The program, now in its sixth year, accelerates CARSTAR’s strong performance and helps us deliver the collision repair industry’s highest-quality vehicle repairs,” said Michael Macaluso, President of CARSTAR. “Providing in-depth and store-specific support for CARSTAR franchise partners are the purpose of these meetings and these are just another tool we use to achieve industry leading levels of operational excellence as well as new levels of customer satisfaction.”
CARSTAR will host the next series of the EDGE Performance Group meetings in Spring 2019.
CARSTAR is North America’s largest network of independently owned and operated collision repair facilities with more than 600 locations in 35 states and 10 Canadian provinces. A part of the Driven Brands family of automotive aftermarket franchise brands, CARSTAR delivers national scale, premier vehicle repairs, repeatable outcomes and the industry’s highest customer satisfaction ratings. Celebrating its 30th anniversary this year, CARSTAR has maintained its commitment to give back to the communities it serves through a variety of fundraising initiatives, including raising over $3 million for Cystic Fibrosis Canada, and has made fighting cystic fibrosis its cause, North American wide. For more information visit www.carstar.com and www.carstar.ca follow on Facebook, twitter and LinkedIn. CARSTAR is actively seeking new franchise partners and interested parties should contact 844-906-9764.