The CARSTAR proprietary EDGE Performance Group, now in its fifth year, continues to drive performance improvements across the CARSTAR network through national repair processes and performance standards, along with focused training on delivering those standards. To provide hands-on training, CARSTAR hosts EDGE Performance Group (EPG) meetings routinely at locations around the country.
The spring EPG meeting was hosted by 3M Automotive Aftermarket Division at its headquarters in St. Paul, MN, on May 21 and 22, 2018. More than 75 CARSTAR stores and some 116 store owners, managers and CARSTAR team members attended. Participants toured the 3M Innovation Center and participated in CARSTAR EDGE training led by the CARSTAR Operations team. The program included updates on quality control processes, introduction of the new CARSTAR quality audit, a discussion of best practices on scheduling, and financial reviews with a focus on business improvements.
“The program, now in its fifth year, continues to drive CARSTAR’s strong performance and helps deliver the collision repair industry’s highest-quality vehicle repairs,” said Michael Macaluso, President of CARSTAR. “It has helped many of the CARSTAR stores achieve the industry’s highest levels of operational efficiency, as well as industry leading customer satisfaction.”
As part of the event, CARSTAR held a vendor reception with raffle prizes to raise funds benefitting the fight against cystic fibrosis. Vendor partners who supported the event included 3M, BASF, Axalta, Sherwin Williams, Evercoat, NCS, Matrix Wand, Team Safety and Garmat.
“We’re proud to be able to partner with CARSTAR on their EDGE Performance Platform and host them at our 3M Innovation Center where they can see 3M technology and solutions at work across a variety of industries,” said Mark Algie, Strategic Account Manager for 3M Automotive Aftermarket Division. “We have worked closely with CARSTAR to develop business improvements for repair facilities, provide training on repair processes and create solutions for the ever-changing collision repair industry.”
CARSTAR will hold additional EDGE Performance Group meetings throughout the year in the U.S. and Canada.
CARSTAR -- a part of the Driven Brands, Inc. family of automotive aftermarket franchise brands -- is North America’s largest Multi-Shop Operator Network of independently owned collision repair facilities with 600 locations in 34 states and 10 Canadian provinces. CARSTAR in the U.S. and CARSTAR in Canada deliver national scale, consistently high-quality vehicle repairs, repeatable outcomes and the industry’s highest customer satisfaction ratings; all repairs are backed by a national warranty and service guarantee. Through a variety of fundraising initiatives, CARSTAR, its franchisees, partners and employees have raised over $3 million for Cystic Fibrosis Canada, and has made fighting cystic fibrosis its cause, North American wide. For more information visit www.carstar.com and www.carstar.ca and follow us on Facebook and twitter. CARSTAR is actively seeking new franchisees. Interested parties should contact 844-906-9764.