The CARSTAR proprietary EDGE Performance Group continues to drive performance improvements across the CARSTAR network through national repair processes, performance standards, and focused training on delivering those standards. To provide hands-on training, CARSTAR hosts EDGE Performance Group (EPG) meetings routinely at locations around the country.
The fall EPG meeting was hosted at the Englewood Resort in Itasca, IL, on September 26 and 27, 2018. More than 75 CARSTAR stores and 100 franchise partners, managers and CARSTAR team members attended. The program included updates on quality control processes, discussion of the new CARSTAR quality audit, collaboration on best practices for scheduling, and financial reviews with a focus on business improvements.
“The program, now in its fifth year, continues to drive CARSTAR’s strong performance in delivering the collision repair industry’s highest-quality vehicle repairs,” said Michael Macaluso, President of CARSTAR. “It has helped many CARSTAR stores achieve trailblazing levels of operational excellence as well as new levels of customer satisfaction.”
“The EPG meetings are a great way to get a fresh perspective on your business from other CARSTAR owners who may have faced the same challenges or situations,” said Tom Martin, owner of CARSTAR Sidney, CARSTAR Troy and CARSTAR Piqua in Ohio. “We can all collaborate on the best solutions for common problems we face, learn best practices from each other and grow together. EPG meetings are a tremendous benefit to being part of the CARSTAR network.”
As part of the event, CARSTAR held a vendor reception with raffle prizes to raise funds benefitting the fight against cystic fibrosis. Vendor partners who supported the event included 3M, BASF, Axalta, Sherwin Williams, Evercoat, NCS, Matrix Wand, Team Safety and Garmat, who all helped CARSTAR raise over $1,300 for cystic fibrosis research, care, and advocacy.
CARSTAR will announce the EDGE Performance Group meeting schedule for 2019 later this year.
CARSTAR -- a part of the Driven Brands, Inc. family of automotive aftermarket franchise brands -- is North America’s largest Multi-Shop Operator Network of independently owned collision repair facilities with more than 600 locations in 35 states and 10 Canadian provinces. CARSTAR in the U.S. and CARSTAR in Canada deliver national scale, consistently high-quality vehicle repairs, repeatable outcomes and the industry’s highest customer satisfaction ratings; all repairs are backed by a national warranty and service guarantee. Through a variety of fundraising initiatives, CARSTAR, its franchisees, partners and employees have raised over $3 million for Cystic Fibrosis Canada, and has made fighting cystic fibrosis its cause, North American wide. For more information visit www.carstar.com and www.carstar.ca and follow us on Facebook and twitter. CARSTAR is actively seeking new franchisees. Interested parties should contact 844-906-9764.