CARSTAR 76, located in Grand Rapids, MI, has once again proven it is the top collision repair facility in the Grand Rapids, MI, area, bringing home the Progressive Insurance Top Gun award for the third quarter of 2017.
This marks a record eight consecutive quarters that CARSTAR 76 has been named a Top Gun recipient or Top Gun runner up.
Each quarter, Progressive selects one body shop in their network that surpasses all others based on specific criteria. The repairs need to be completed consistently on time and the vehicle returned to the customer on the expected delivery date. To achieve this, shop and office staff must work hard to stay on schedule and maintain a steady pace on the repair of all vehicles.
To control expenses, Progressive also tracks the length of time a customer is in a rental car. This means getting the repairs started immediately upon arrival of the vehicle and getting it back to customer as quickly as possible is critical.
“Customer service and communication with our Progressive Adjuster keeps everyone informed and sets proper expectations,” said Mark VanderHout, owner, CARSTAR 76. “Our estimators and technicians relay information about the repair and any additional damage found throughout the repair process as it occurs to aide in the timely repair. The CARSTAR 76 team is proud of this accomplishment and strives to get this award every quarter. Progressive knows that the criteria for this award ensures we all win: Progressive, CARSTAR 76 and our mutual customers!”
CARSTAR 76 is located at 174 76th St SW, in Grand Rapids, MI. They were named CARSTAR Franchisee of the Year in 2016.About CARSTAR
CARSTAR Auto Body Repair Experts-- a part of the Driven Brands, Inc. family of automotive aftermarket franchise brands -- is North America’s largest Multi-Shop Operator Network of independently owned collision repair facilities with more than 500 locations in 32 states and 10 Canadian provinces. CARSTAR delivers national scale, consistently high-quality vehicle repairs, repeatable outcomes and the industry’s highest customer satisfaction ratings; all repairs are backed by a national warranty and service guarantee. CARSTAR was named the No. 1 largest MSO in North America by The Romans Group LLC and ranked 106th on Franchise Times® annual Top 200™ ranking of the largest franchise systems in North America. For more information visit www.carstar.com and follow us on Facebook and twitter.
