Caliber Collision creates new executive roles to accelerate teammate, client satisfaction

Nov. 2, 2017
As an organization passionately focused on customer, teammate and client satisfaction, Caliber Collision, the largest collision repair company in the U.S., announced two promotions to the Executive Leadership Team effective November 1, 2017.
As an organization passionately focused on customer, teammate and client satisfaction, Caliber Collision, the largest collision repair company in the U.S., announced two promotions to the Executive Leadership Team effective November 1, 2017.
Promoted from Senior Vice President of Operations to Chief Talent Officer is David Goldstein, a 20-year veteran of Caliber.  A graduate of the UCLA Anderson Executive Program in 2015, David has more than 30 years of collision repair experience as he rapidly grew from a body technician to Center Manager to Senior Vice President overseeing more than 167 locations across California. “As a company dedicated to restoring the rhythm of lives, we focus on our teammates first who represent the single most important asset in our growing organization.  David’s leadership skills, proven operational expertise and ability to develop people will serve to further inspire and engage our teammates as he takes the reins of our overall talent management strategy”, said Steve Grimshaw, Caliber Collision Chief Executive Officer.  “David’s promotion represents our continued commitment to have the best trained, most satisfied teammates in the industry.” Also promoted is Shawn Hezar, Senior Vice President – Strategic Accounts who will now serve as Chief Client Officer.  Shawn will be responsible to ensure Caliber is exceeding the expectations of our strategic partners in the increasingly complicated collision repair industry.  Shawn’s experience runs the gamut from operations to client services to OEM certifications. “With more than 30 years of hands-on experience in the collision repair industry, Shawn has grown to become the consummate leader of our strategic client relationships as we work to improve customer and client satisfaction across 527 Caliber locations”, added Grimshaw. Both Mr. Goldstein and Mr. Hezar will report directly to Mr. Grimshaw.

Sponsored Recommendations

ZEUS+: The Cutting-Edge Diagnostic Solution for Smart, Fast, and Efficient Auto Repairs

The new ZEUS+ simplifies your diagnostic process and guides you through the right repair, avoiding unnecessary steps along the way. It gives you the software coverage, processing...

Diagnostic Pre- and Post-scan Reports are Solid Gold for Profitability

The following article highlights the significance of pre-scans and post-scans, particularly with Snap-on scan tools, showcasing their efficiency in diagnosing issues and preventing...

Unlock Precision and Certainty: TRITON-D10 Webinar Training for Advanced Vehicle Diagnostics

The TRITON-D10 lets you dig deep into the systems of a vehicle and evaluate performance with comparative data, systematically eliminating the unnecessary to provide you with only...

APOLLO-D9: Trustworthy Diagnostics for Precision Repairs

The APOLLO-D9 provides the diagnostic information and resources you need to get the job done. No more hunting through forums or endlessly searching to find the right answers. ...

Voice Your Opinion!

To join the conversation, and become an exclusive member of Vehicle Service Pros, create an account today!