At the annual CARSTAR Auto Body Repair Experts conference in San Diego, CA, 10 CARSTAR stores were recognized by Mitchell, a leading provider of technology, connectivity and information solutions to the Property & Casualty (P&C) claims and Collision Repair industries, as recipients of the 2014 AutocheX™ Solution Premier Achiever Award.
“Mitchell is honored to recognize repair shop owners who are committed to customer satisfaction.” said Frankie Costa, Client Program Manager for AutocheX. “These elite shop owners not only embrace their commitment to their customers, but find ways to consistently exceed their expectations.”
The 10 CARSTAR shops recognized consistently achieve the highest customer satisfaction scores as measured by the AutocheX solution. The CARSTAR shops honored this year are:
- CARSTAR Champion Collision - Hightstown, NJ
- CARSTAR Gullotta's Autobody - Englewood, FL
- CARSTAR Hawken Collision Repair - Osage Beach, MO
- CARSTAR John's Collision Center - Schererville, IN
- CARSTAR Kurt's Collision Center - Maryville, IL
- CARSTAR Liss Auto Body - Crown Point, IN
- CARSTAR Murray's Collision - Des Moines, WA
- CARSTAR Red Bud Collision Center - Red Bud, IL
- CARSTAR Arnold - Arnold, MO
- CARSTAR Utzig Collision Service - Janesville, WI
"Mitchell’s AutocheX solution confirms what we feel has always been true – no company in this industry works harder to deliver superior customer satisfaction than our owner operators," said David James, Vice President of Marketing at CARSTAR. "We congratulate these shops on their achievement and for being recognized as among the best in the business."
The AutocheX solution is the leading provider of customer satisfaction measurement services to the collision repair industry. Mitchell’s RepairCenter™ Customer Engagement Tools (CET) powered by the AutocheX solution provides a dynamic and robust solution for customer satisfaction reporting, analysis and research. Since the award program was launched in 2002, Mitchell has presented nearly 4,000 Premier Achiever Awards to industry-leading collision repair facilities.