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Photo-based estimating, claims app clears service way for insurer

Monday, May 22, 2017 - 07:00
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Snapsheet, the auto-insurance industry’s largest provider of virtual claims solutions, comments on Allstate Insurance Company’s commitment to improved customer service through the use of technology with plans to close drive-in estimating facilities in favor of their proprietary mobile claims settlement.

“Transitioning to mobile self-service could allow them to reach the same five times efficiency rating as our 45 plus carriers,” said CJ Przybyl, President of Snapsheet. “For the past five years we have worked to perfect a fully virtual claims process, including Total loss handling. As companies like Allstate continue to embrace new technology, customers are better and faster served in today’s service-centric industry.”

Snapsheet began its mobile claims journey in 2012 with the launch of its first white-labeled, self-service claims solution for auto carriers. In 2014, Snapsheet added in-person photo inspections with total loss solutions following in 2015. In the past year, Snapsheet introduced virtual payment processing into its suite of virtual claims solutions. The Snapsheet Solution offers a full platform capable of processing 90 percent of personal and commercial insurance auto claims with an average settlement time of just three days.

“Our metrics are ground breaking and transformative,” Przybyl said. “Currently, we are seeing all claims with a customer satisfaction index 2 to 3 times higher than traditional claims channels. Our focus on combining the power of technology and service solutions makes this possible.”

Snapsheet’s approach provides multiple channel options for insurance carriers and their customers, rather than as a singular self-service app. The Snapsheet solution allows any carrier to transform their claims organization to a fully virtual experience within thirty days without additional IT expense or integration required.

Snapsheet invites the industry to learn more on self-service claims and technology by joining the Snapsheet leadership team at 11 a.m. CDT on Wednesday, May 31, 2017. Following a short presentation, all parties will be available for interviews.

To access the public meeting, please visit available free through Google Chrome.

Snapsheet’s solution is currently utilized by 45 insurance carriers, including two of the top 10. It is headquartered in Chicago with more than 300 employees.

To learn more about the Snapsheet solution and see how it can transform your claims organization, please email

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