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Enterprise, insurers, collision shops partner to address hail damage in Texas

Friday, April 1, 2016 - 06:00
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After a devastating hailstorm late last month, Enterprise Rent-A-Car once again is working with the insurance industry and local collision repair centers to meet the transportation needs of Dallas-Fort Worth, Texas residents.

The flagship Enterprise Rent-A-Car brand is owned and operated by Enterprise Holdings Inc., the largest car rental company in the world, based on revenues, fleet size and number of locations. In fact, the Enterprise Holdings fleet exceeds 1.1 million vehicles in the U.S. In addition, the Enterprise Holdings network – with more than 6,200 fully staffed neighborhood and airport branch offices – is located within 15 miles of 90 percent of the U.S. population and uniquely positioned to quickly respond whenever storms, floods, tornadoes and other disasters hit. 

“We take great pride in our extensive Texas footprint and deep connection to the communities we serve,” explained Brent Russell, Enterprise Holdings’ Vice President and General Manager for North Texas. “As a result, we’re already extending our service hours and reassigning thousands of vehicles to the most affected areas. Fortunately, we’re able to call on our neighboring Enterprise operations in other cities and states to help us accommodate the elevated needs of our local customers and business partners.”

In emergency situations like the late-March hailstorm – when thousands of vehicles are damaged on the same day – Enterprise’s technology, expertise and network can really make a critical difference. For example, there are more than 525 Enterprise Holdings locations operating statewide and more than 180 in the Metroplex alone.

“We have longstanding partnerships with both the insurance and collision repair industries, which interact thousands of times every business day,” Russell noted. “And we fully appreciate the importance of communicating, coordinating and processing information for several parties – and then working together for the benefit of our mutual customers.”

Mark Sanders, Caliber Collision’s President and Chief Operating Officer, agrees. “With 30 repair centers located throughout the Dallas-Fort Worth area, Caliber Collision shares Enterprise’s focus on complete customer satisfaction during the catastrophic hailstorms we’ve experienced over the past month,” he stated. “Caliber is setting up catastrophe centers and working closely with our insurance partners along with Enterprise Rent-A-Car to ensure that we restore our customers to the rhythm of their lives as quickly as possible.”

Disaster recovery
When major disasters strike in Texas – or anywhere else in the United States – insurance adjusters and relief workers are often first on the ground and typically need vehicles to assess damage. Both the National League of Cities and New York Gov. Cuomo’s office have noted Enterprise’s leadership during such disaster recovery efforts. Government Executive magazine has likewise recognized Enterprise in a “Crisis Management: Storm Surge” article.

Enterprise’s efforts during – as well as after – such events reflect a sustainable business strategy, while supporting local transportation infrastructure and long-term relationships. “We not only see it as our natural responsibility, but also part of our strategic alliance with cities and towns of all sizes,” explained Russell. “Because we fully understand how imperative affordable, accessible transportation is in today’s society, our network and fleet are specifically designed to meet the needs of consumers, insurance companies and public-policy decision-makers today and tomorrow.”

For more information about Enterprise Rent-A-Car, visit www.enterprise.com

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