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Fiat Chrysler is focus of next Mike Anderson webinar on researching OEM repair procedures

Monday, March 12, 2018 - 06:00
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Trainer and consultant Mike Anderson of Collision Advice continues his new series of FREE monthly webinars, entitled “Learn to Research, Research to Learn,” with a session conducted March 23 from Fiat Chrysler’s headquarters.

“More than 700 people participated in our first webinar in the series, which focused on Toyota,” Anderson said. “That tells me this industry is hungry for more help in researching OEM procedures. This month, Fiat Chrysler’s Erica Schaefer and Dan Black will be on the webinar with me to help educate shops about using FCA’s ‘Tech Authority’ website to locate the repair procedures, information and position statements they need.”

The webinar will be held at 1 p.m. (Eastern)/10 a.m. (Pacific) on Friday, March 23. Webinar attendees can text in live questions to be answered by Anderson or a member of the FCA team. To register for the free webinar, visit:

Attendees will need to use their computer audio for this webinar; no phone dial-in will be available.

“I’ll continue in this series to focus on a different automaker each month, showing shops how to use the OEM websites and resources to find collision-specific information,” Anderson said. “Once you understand the automakers’ websites and begin using them, it becomes a much faster and easier process, and these webinars will help shops do that.”

Previous webinars in the series, including the one on Toyota’s “Technical Information System (TIS),” are being posted at the CIECA website, but registering for the live webinars will ensure you are notified when archived webinars are posted.

Collision Advice is a full-service training and consulting firm offering collision repairs businesses of all sizes assistance with virtually every aspect of business management and production, including estimating, SOP development, lean principles, accounting, sales and marketing, customer service, negotiating, workforce development, websites and social marketing.

It was founded in 2010 by Mike Anderson, following the sale of his collision repair businesses that he operated in Alexandria, Va., for more than 20 years. Anderson and his Collision Advice team offer dozens of workshops and seminars throughout the country each year, and provide business and shop operational consulting services for individual collision repair businesses. Collision Advice also conducts quarterly “Who Pays for What?” surveys in conjunction with CRASH Network.


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