Just the other day, I heard about a multi-million dollar lawsuit involving a Toyota dealer who contracted out a glass repair on a 2005 Toyota Tundra. The vehicle later was involved in a rollover accident in which the windshield allegedly “separated from the pickup.” Two people died.
|Windshields don’t just provide a clear, open view of the road. They are a key part of a vehicle’s occupant protection systems. (Image: GM)|
The glass repairer contends they handled the claim and contracted the work to an independent glass repairer to perform the actual installation, and therefore are not at fault.
So who is? Could your shop be held liable?
For some clarification, I’ll direct you to Barrett Smith, president of Auto Damage Experts. He wrote: “Just because you engage another’s service doesn’t exempt you and your company from liabilities that may arise from a tragic loss such as this.
“Even recommending another service could land you in enough trouble to cost you tens of thousands in dollars proving you have no liability,” Smith said. “This is why it is so very important to be very careful and selective when choosing a sublet glass replacement company and other outside vendors to provide services for your business.”
While I’m not going to comment on the merits of the case, I do want to point out that it’s a reminder of the importance of correctly installing windshields and glass. Let’s take a look at the critical protection windshields provide, along with glass and repair information you’ll need to protect your customers and business.