OEConnection LLC (OEC), a leading technology employer in Northeast Ohio, has been certified as a Center of Excellence by BenchmarkPortal for a remarkable eleventh year in a row. The Center of Excellence Award recognizes quality and cost-efficiency of contact centers throughout North America by evaluating their key metrics against industry peers.
Based on objective and quantitative metrics which are audited and validated by researchers from BenchmarkPortal, the Center of Excellence designation is awarded to customer service call centers that rank in the top ten percent of call centers surveyed. It is a unique certification because it is attained strictly “by the numbers.”
“Our Customer Success functions continue to differentiate OEC from other software providers in the automotive technology space,” said Ron Coill, OEC President and Chief Operating Officer, North America. “For eleven years, we have been able to proudly say that our customer support team is among the best in the nation.”
“I could not be more proud of the customer support team,” said John Haluch, OEC Director, Customer Success. “The fact that we have been a Center of Excellence for over a decade is a true testament to the dedication of the team, and proves our commitment to providing our customers with an excellent experience, no matter if they reach us through phone, email, chat or access our Support Center.”
“Contact centers that achieve certification are remarkable in their ability to balance a commitment to service excellence with cost-effective service strategies,” noted Bruce Belfiore, CEO of BenchmarkPortal. “We applaud their commitment to superior customer service.”
BenchmarkPortal is a global leader in the contact center industry, providing benchmarking, certification, training, consulting, research and industry reports. Contact centers wishing to obtain the Center of Excellence certification are held to a rigorous process that measures their data against a database of performance metrics from thousands of companies throughout North America.