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Kent Automotive launches Service Bulletin search tool

Tuesday, January 8, 2019 - 09:00
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Kent Automotive, a brand of Lawson Products, Inc., (NASDAQ:LAWS) and a leading distributor of high-performance products and inventory management solutions to collision centers, automotive OEMs, and new and used car dealerships, has launched a robust online Service Bulletin search tool to speed research and source products needed for repairs.

With the new Service Bulletin Search at, customers can easily search OEM-supplied communications about vehicle service issues and recalls that specify or can be addressed with Kent Automotive products. Kent Automotive is the only aftermarket distributor to offer a no-cost, searchable Service Bulletin (SB) index.

Customers can use the lookup tool to search in a variety of ways, including via SB number, description of the issue, vehicle manufacturer, make or model.

Auto manufacturers inform dealerships about Service Bulletins. Other repairers and collision centers must track down the information on their own, a time-consuming and sometimes costly process. With Kent’s Service Bulletin Search, they can quickly find the original OEM SB documents, review the repair and servicing detail, and then order the Kent products needed with one click. That’s a time saver for dealerships, too and immediately connects all customers with Kent Automotive’s inventory, particularly Kent’s OEM-approved and recommended products referenced in Service Bulletins.

“For vehicles that present with specific problems, technicians use our Service Bulletin Search to impact efficient diagnosis, servicing and repairs,” said Matt Brown, senior vice president, sales, Lawson Products. “They may also enhance service revenue by proactively searching our Service Bulletin repository to discover possibly latent issues and concerns to raise with vehicle owners and pursue maintenance or repairs. This underscores a shop’s commitment to customer safety and quality repairs and may impact loyalty and reputation.”

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