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GM Launches Collision Repair Network To Protect Customer Safety and Product Integrity

Wednesday, August 8, 2018 - 07:00
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General Motors’ Customer Care and Aftersales division today announced the launch of the GM Collision Repair Network at NACE Automechanika Atlanta, a trade show dedicated to the automotive collision industry. The company also used a morning presentation today to speak with repairers about joining techniques GM utilizes as a result of lightweighting efforts.

The GM Collision Repair Network is designed to help drive customer safety, customer satisfaction and strong results for dealers and independent collision repair facilities.

“We put the customer at the center when we designed the GM Collision Repair Network because for them, nothing is more important than knowing they can trust in the safety and integrity of their vehicle when it leaves the repair facility,” said John Eck, collision manager, GM Customer Care and Aftersales. “The collision repair industry will benefit too. The National Highway Traffic Safety Administration* reports more than six million police-reported car crashes occur every year, and as vehicle technology evolves, it’s more important than ever to complete proper repairs and run an efficient enterprise.”

After a collision, GM’s Collision Repair Network, combined with OnStar, helps educate and empower GM vehicle owners by helping them locate repair facilities where qualified technicians follow proper repair procedures using original equipment replacement parts.

For dealerships and independent collision repair facilities, the new Collision Repair Network will build on GM’s current training and tools-focused programs, while adding standards for pre- and post-repair scanning, repair procedures, calibration and overall repair. Repair facilities in the network should experience a more streamlined collision repair process, including reduced time spent on diagnosing and pulling repair procedures.

Dealers and independent collision repair facilities interested in the GM Collision Repair Network can email or visit (click on the “For Professionals” tab) to enroll and learn more about the network requirements and fees.

Joe Villanueva with GM Service Engineering, discussed the value of certain joining techniques in the face of material changes aimed at lightweighting vehicles. "Today's lightweighting of structures drives new engineering designs as well as new material usage," Villanueva told the audience.

As an example, he spoke about the 2019 LD Chevrolet Silverado, soon hitting dealerships. The vehicle has dropped 450 pounds through the use of aluminum parts, such as bolt-on cowls, tailgates, doors and hoods. Repairers should also note that aluminum doors will be full replacement only, no door skins, said Villanueva.

To further support the repair industry and advancements in safety technology, GM releases position statements to educate the industry to help ensure the vehicles are repaired to the original pre-crash condition. All of GM’s position statements can be downloaded at

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