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FCA partners with AMi to offer online training aimed at improved customer experience

Tuesday, January 8, 2019 - 09:00
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NORTH RICHLAND HILLS, TEXAS - The Automotive Management Institute (AMi) announced it had been selected to host the FCA Certified Collision Network non-technical training in conjunction with industry leading consultant and CollisionAdvice owner, Mike Anderson. The online courses created by Anderson will be available through AMi's learning portal and focus on FCA specific topics such as, the proper use of Tech Authority, how to leverage the FCA certification, and training on various operational approaches and efficiencies that lead to improving the FCA customer experience.
The online courses are designed for individuals involved in administrative, management, estimating and repair planning roles. Based on the topic, online courses will be required, highly recommended or recommended by FCA to participate in their Certified Collision Network. The online courses, though intended for FCA Collision Network shops, will be available to anyone in the industry.
"It is an honor to have FCA as our first OEM partner and have tremendous appreciation for their determination to ensure the FCA customer has a great collision repair experience. The AMi next generation project positioned AMi to support organizations interested in improving their customers' satisfaction," stated Jeff Peevy, AMi President. "I also want to acknowledge the incredible leadership and work Mike Anderson has provided on this project. The positive impact this project will have on the FCA Certified Collision Network and its customers will be substantial."
To find out more about signing up for the program, CLICK HERE.
About the Automotive Management Institute
AMi was established in 1989 to answer the demand for continuing education and industry-accepted recognition programs tailored specifically for the business needs of the automotive service and repair industry. To date, AMi programs have attracted more than 250,000 enrollments throughout North America. AMi is a nonprofit 501(c)(3) educational foundation, to which tax-deductible contributions may be made. For more information about the Institute, its curriculum or methods of donations, please contact AMi at (817) 514-2929, email at, or visit the AMI website at
About the FCA Certified Network
The FCA Certified Collision Repair Network is looking for quality Collision Repair Providers focused on providing a superior repair experience with quality parts to ensure that the value and safety of their owners' vehicles are maintained. To make certain that the next generation of vehicles are properly repaired, FCA and other leading automakers are doing their part to ensure that body shops have the right tools, equipment, training, and modified facilities.
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