There are more than 13 million auto accidents every year in the U.S., most leaving drivers feeling confused and uncertain of what to do in the minutes following the collision. Today at the Consumer Electronics Show (CES) in Las Vegas, CCC Information Services Inc. (CCC), introduced a mobile solution that provides original equipment manufacturers (OEMs) and other connected service providers a way to protect and guide their customers at this critical time, offering vehicle owners the world’s first end-to-end connected safety experience. Volvo Car USA will be the first automaker to leverage CCC® Accident Advisor, which combines emergency services and checklists, guided accident documentation, and digital claims and repair services to keep drivers safe, informed, and in control in the minutes following an auto accident. CCC is a leading Software as a Service provider to the automotive, insurance, and collision repair industries.
“Working with CCC to bring Accident Advisor to Volvo owners is another way we can make life less complicated for customers,” said Scott Doering, Vice President, Customers Service, Volvo Car USA. “By guiding customers through the post-accident process we can support them through one of the most emotional events of vehicle ownership, while ensuring cars are repaired to the safety standards that Volvo is known for.”
How CCC Accident Advisor Works
For participating telematics-enabled vehicles, crash data is transmitted to automakers in real-time. CCC, through its CCC XTM data exchange, will convert that data into actionable insights so automakers can proactively connect with their vehicle owners via their smartphones. CCC Accident Advisor will allow automakers to guide their customers through the steps following an accident and digitally connect them with participating insurers and collision repairers. Over time, CCC plans to add other ecosystem participants as well as its proprietary injury detection technologies to Accident Advisor, further improving the overall post-collision experience for participating drivers.
"CCC is proud to support Volvo Car USA as it looks to incorporate mobile in new ways and with the goal of protecting the well-being of their drivers," said Andreas Hecht, GM and SVP, CCC's OEM Services Group. "From a consumer standpoint, we're in an era of ‘digital-firsts' where consumers use their smartphones to direct their experiences. The Accident Advisor technology is a natural extension of our core, which has always been about making it easier for automakers, insurers, collision repairers, and parts dealers to deliver important services when their customers need them most."
Powered by artificial intelligence (AI), Accident Advisor will prompt drivers to capture facts and photos of the accident and offer them the option to digitally notify their insurer of the accident. Drivers will be able to search for collision repair shops and in conjunction with other CCC offerings can in many instances even get text message status updates as their vehicle moves through the repair process. Participating insurers will be able to receive accident documentation from their policyholders with unprecedented immediacy and insight, which can help the insurer improve claim handling time and the policyholder experience.
Many of the industry’s leading national insurers are committed to leveraging CCC’s accident resolution technology.
Learn more about CCC Accident Advisor and visit CCC’s booth at CES #SP-6.
CCC, together with its affiliates, provides cross-industry solutions to support the vehicle lifecycle. Founded in 1980, CCC's solutions and big data insights are delivered through the CCC ONE™ platform to a vibrant network of 350+ insurance companies, 24,000+ repair facilities, OEMs, hundreds of parts suppliers, and dozens of third-party data and service providers. Annually, over 24 million estimates and 16 million repairs are processed on CCC’s products and services, and CCC also provides access to car-related services for millions of consumers via carwise.com. Additionally, Auto Injury Solutions Inc. – a CCC company – provides customizable, end-to-end, casualty solutions to auto insurers for the handling of first and third-party claims. The collective set of CCC’s solutions inform decision-making, enhance productivity, and help customers deliver faster and better experiences for end consumers. Learn more about CCC at cccis.com.