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Length of rental needs communication, flexibility

Tuesday, July 29, 2014 - 07:00
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Insurer-Repair relations panelists included Chris Andreoli, Progressive; Frank LaViola, Enterprise; Aaron Schulenberg, SCRS; John Vito, Hertz; McKenzie Spalding, Choice Rental; Darrell Amberson, LaMettry's Collision; and Patrick O'Neill, Bodyshop Revolution

DETROIT — The debate over rental data, the average length of rental and who should pay continued at CIC in Detroit, but the panel of insurers, rental companies and repairers did agree on one thing—the process can only improve with communication.

The average length of rental varied by source, with Mitchell reporting 14.1 days; 11.32 days from CCC; 10. 7 days from Enterprise Rent-A-Car; and 14.28 days from the Society of Collision Repair Specialists.

CIC Insurer-Repair Relations panel moderator Patrick O’Neill with Bodyshop Revolution, asked panelists to focus on two issues at CIC on July 29: whether or not rental coverage is extended when a formula-based repair completion date needs to be extended, and the consequences when rental coverage is not extended.

Both insurance company and rental company panelists said their companies stress leniency to extending rental dates when extenuating circumstances exist.

“A lot of factors go into looking at length of rental — driveable vs. non-driveable; DRP vs. non DRP.  To look at extenuating circumstances is something we instruct our people to take into consideration,” says Christopher Andreoli with Progressive.

“What we see is insurers are willing to extend rentals for things like drive/non-drive. We have to keep in mind that repairers will also have weekends and holidays, etc. We look at 4-5 or 3-6 hours per day as a benchmark. It is purely a guideline,” says Frank LaViola with Enterprise Rent-A-Car. “But if the customer is aware of the debate, discussion or battle over extending rentals, it negatively affects everyone’s CSI.”

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