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Steve Feltovich of SJF Business Consulting, LLC, works with dealers, MSOs and independent collision repair businesses to make lasting improvements and achieve performance goals, based on his more than three decades of automotive industry experience
I want to share how some actual collision repairers improved their business performance by using KPIs. Let’s start out in Idaho, where Cory Donenfeld and his brother own and operate Northwest Auto Body
Whenever I’m in a shop struggling with die-back, especially on horizontal vehicle panels, I immediately make a beeline for the spray booth to examine the floor filter. Chances are, it’s filled with sandpaper, dirt and razor blades, so I know it wasn’t changed as recently as it should have been.
So often the key to better paint shop performance comes down to improving – and consistently using – better processes. One such process that I consider mandatory – yet often doesn’t happen in some shops – is the paint team starting every day with a to-do list.
Our Collision Repair newsletter from ABRN provides up-to-date news, innovative products, technical discussions and shop management features designed to enhance your business. Published every Tuesday and Friday