Articles by Steven Feltovich

I want to share how some actual collision repairers improved their business performance by using KPIs. Let’s start out in Idaho, where Cory Donenfeld and his brother own and operate Northwest Auto Body
Steven Feltovich
In short, you need KPIs that enable you to measure your ability to set and achieve business goals, KPIs that help you measure the real results of your business activity.
Steven Feltovich
Further drive positive trends in your refinish department by looking at these factors
Steven Feltovich
Whenever I’m in a shop struggling with die-back, especially on horizontal vehicle panels, I immediately make a beeline for the spray booth to examine the floor filter. Chances are, it’s filled with sandpaper, dirt and razor blades, so I know it wasn’t changed as recently as it should have been.
Steven Feltovich
So often the key to better paint shop performance comes down to improving – and consistently using – better processes. One such process that I consider mandatory – yet often doesn’t happen in some shops – is the paint team starting every day with a to-do list.
Steven Feltovich
Have you assessed what’s available in the marketplace in terms of alternatives to the paint and related products you’re using now that could improve your production speed?   
Steven Feltovich
What’s your “booth cycle time,” the number of jobs you move through the booth each day, or the length of time each job is occupying your booth? For top performers, booth cycle time is between an hour and 90 minutes.
Steven Feltovich
Staff will be self-motivated if they know the goal and have a say in getting there.
Steven Feltovich