Articles by Steven Feltovich

Four ways MSO owner used KPIs to build and operate the business he eventually sold
Steven Feltovich
KPIs helped this owner build – and successfully sell – a multi-location collision business.
Steven Feltovich
Repair vs. replace, labor expenses and other shop metrics are driven by the numbers.
Steven Feltovich
I want to share how some actual collision repairers improved their business performance by using KPIs. Let’s start out in Idaho, where Cory Donenfeld and his brother own and operate Northwest Auto Body
Steven Feltovich
In short, you need KPIs that enable you to measure your ability to set and achieve business goals, KPIs that help you measure the real results of your business activity.
Steven Feltovich
Further drive positive trends in your refinish department by looking at these factors
Steven Feltovich
Whenever I’m in a shop struggling with die-back, especially on horizontal vehicle panels, I immediately make a beeline for the spray booth to examine the floor filter. Chances are, it’s filled with sandpaper, dirt and razor blades, so I know it wasn’t changed as recently as it should have been.
Steven Feltovich
So often the key to better paint shop performance comes down to improving – and consistently using – better processes. One such process that I consider mandatory – yet often doesn’t happen in some shops – is the paint team starting every day with a to-do list.
Steven Feltovich