Articles by Steven Feltovich

Given the time and expense you will invest in working with a consultant, you want to make sure you choose the right one.
Steven Feltovich
When does it make sense to bring in outside expertise?
Steven Feltovich
KPIs give employees ongoing feedback even when you’re not there to do it, John said, and help you point to what they’re doing well and in what areas they can improve.
Steven Feltovich
Four ways MSO owner used KPIs to build and operate the business he eventually sold
Steven Feltovich
KPIs helped this owner build – and successfully sell – a multi-location collision business.
Steven Feltovich
Repair vs. replace, labor expenses and other shop metrics are driven by the numbers.
Steven Feltovich
I want to share how some actual collision repairers improved their business performance by using KPIs. Let’s start out in Idaho, where Cory Donenfeld and his brother own and operate Northwest Auto Body
Steven Feltovich
In short, you need KPIs that enable you to measure your ability to set and achieve business goals, KPIs that help you measure the real results of your business activity.
Steven Feltovich