Articles by Mark Olson

When following OEM procedures in a repair, these cannot be overlooked.
Mark Olson
Sometimes it’s an issue of Joe the Technician having “done this for 30 years” and doesn’t see a need to find out if he’s really been doing it right.
Mark Olson
Ensuring payment for OEM repairs is the first of two steps that need addressing.
Mark Olson
Independents can’t be ‘asleep at the wheel’ as the pace of industry change ramps up.
Mark Olson
I’ve heard so many people in the industry say that OEM shop certification will become the “new DRP.” A lot of shops are saying, “We just need to get the insurance companies out of the mix so we can fix cars the way we’re support to fix cars: to OEM specifications.”
Mark Olson
With the rate of change this industry is experiencing, there’s one phrase that continues to come to my mind: It’s time to decide whether to step up or to step out.
Mark Olson
Your business decisions are yours, but the law and OEM procedures stand firm.
Mark Olson
You need to be able to defend yourself against lawsuits or any claims that could potentially arise – and there’s plenty of evidence out there that such disputes happen.
Mark Olson