Articles by Mark Olson

I’ve heard so many people in the industry say that OEM shop certification will become the “new DRP.” A lot of shops are saying, “We just need to get the insurance companies out of the mix so we can fix cars the way we’re support to fix cars: to OEM specifications.”
Mark Olson
With the rate of change this industry is experiencing, there’s one phrase that continues to come to my mind: It’s time to decide whether to step up or to step out.
Mark Olson
Your business decisions are yours, but the law and OEM procedures stand firm.
Mark Olson
You need to be able to defend yourself against lawsuits or any claims that could potentially arise – and there’s plenty of evidence out there that such disputes happen.
Mark Olson
One of the most important questions that I think every shop owner should be asking themselves about each job in their shop right now is: Do I have a bullet-proof file on that job?
Mark Olson
If quality gets addressed as soon as it starts to decline just a bit, it will rebound and stay more consistently high over time. That proves it’s a management issue, not a technician issue.
Mark Olson
Too often it isn’t the lack of a quality control program that comes back to haunt a collision repair business. It’s the failure to FOLLOW the program the shop has developed.
Mark Olson
Some shops track external come-backs — when a customer returns with a problem with their repaired vehicle. But few shops have a good handle on internal come-backs and what they are costing the business.
Mark Olson