Articles by Bob Heipp

With ADAS becoming so popular, the idea of no lights equals no problems needs to be reconsidered. When removing, inspecting and/or replacing an ADAS component or its mounting, for example a windshield, most manufactures require the system be calibrated.
Bob Heipp
There are many traditional repairs that are just not viable today. This is becoming more and more evident with ADAS systems, especially as they evolve.
Bob Heipp
Let's bring attention to when diagnostic, scanning and calibration services are needed and the state of repair the vehicle needs to be in to accurately perform testing, scanning or calibrations.
Bob Heipp
What does an acceptable repair consist of? That depends on what is being repaired. Who makes the repair rules, and who is performing the repair. Who performs the wiring repairs in the shop you work at? What is their background? Are they a mechanical technician or a body technician?
Bob Heipp
The reality is that some businesses want to rely on under skilled people to control wages, but top talent controls problems. These guys get the job done more efficiently, their comeback ratio is much lower and customer retention is much higher.
Bob Heipp