Opinion | Commentary

  • Owning a shop today is not all about fixing cars; one critical part of success today is having the skills to develop an accurate estimate and repair plan.
  • Two benchmarks related to sales and costs will impact this key profit center for your shop.
  • Get your shop managers and blueprinters the financial data they need to improve performance.
  • Getting paid for finish sand and buff comes down to three questions: Is it necessary? Is it included in any other labor operation? And, is there a formula for it?
  • A way to develop company culture (and integrate new employees) is through a monthly newsletter.
  • One of the commonly overlooked estimating items is the repair of adjacent panels after the removal of a damaged panel.
  • Don’t let ever-changing industry activity put a strain on your awareness of current issues.
  • Take some control over the high cost of medical benefits.
  • Cold rolling has been an effective process, but today’s carmakers are focusing on alternative materials for construction — and refocusing on altering the steel itself.
  • An employee orientation process sets the stage for a positive culture and employee success.
  • In most collision repair businesses, you can find additional profits simply by making a small improvement in a particular area. 
  • Here’s what we should all resolve to make happen in 2014.
  • The biggest factor in a customer giving the insurer a good grade and renewing is how quickly that insurer shows them the money.
  • Anyone who has been in the collision repair business for any length of time must have been told at some time during an intense negotiation session that, "You are the only one." Of course this can apply to almost any situation, or operation listed on
  • With the holidays fast approaching, this month’s column isn’t about fixing cars. It's about life.
  • It's critical to master ways of turning off stress triggers and learning how to deal. 
  • How will mobile technology be changing your estimating and sales processes?
  • The key to accurate financial reports is making sure that the data is coded accurately before it ever goes over to the financial system.
  • Are you overlooking half of your potential new hires? You are if you aren’t actively recruiting women into your organization.
  • The more predictable the repair, the better the repair process.