Opinion | Commentary

  • Make sure your strategy provides a profit at the same time. Expanding service and product offerings could also be in your strategy if your market will support it. The key is to be truly customer-focused on their needs and not your wants. There is no,
  • It has been called the American Dream to be able to own your own business, be your own boss and commit to doing it better than anyone else (especially your last boss). It is what drives our economy and country — small businesses in America.
  • As I write this article in early January, the Northeast United States is experiencing yet another winter storm.
  • One key announcement made during the recent Collision Industry Conference (CIC) in Phoenix came from the Education Committee, which reported a key piece of federal funding for vocational education is under threat.
  • October is your month to shine. Every year, the National Auto Body Council (NABC) promotes October as Collision Repair Industry Pride Month.
  • Insurer-owned shop legislation one sign of growing divisiveness between many shops and the insurance industry
  • No matter what the outcome of the suit in Texas, and any future legislation, Allstate will find itself expending enormous resources in an attempt to defend its investment and business model.
  • Whether you're resolved or not to make changes to your business in 2005, changes are coming. The days of running your business the same way year after year are long gone.
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  • Women still have to contend with industry's 'boys' only attitude
    Karen Fierst
  • The truth is all shops are faced with a reality that most consumers don
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  • A recent article in ABRN asked the question, “Has State Farm Started A Revolution?” The shots have been fired, the revolution is on and it may be good for the survivors, but many will not survive. It will be truly a survival of t
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  • If you're looking for a clear path to the pros and cons of this proposed change as it relates to your business, I'm not sure such finite outcomes can be predicted. I'm not even sure how much it will impact your lives if such a change took place. Inst
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  • At the end of the day I'm doubting this cash-pay trend will go away anytime soon. There's no motivation for insurers to lower premiums. They're getting off scot-free without having to pay for minor repairs, and they are pocketing the monthly premium
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  • Without a doubt we often debate issues to death and take too long to act on topics that don't require a signed order from the Pope to move forward. In this instance, however, waiting on a more accurate study was not only appropriate, but responsible.
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  • The average vehicle owner holds onto their vehicle less than three years following a collision, says Dingman, and the transferrable warranty is a way to let the customer know the shop is confident in the work it provides.
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  • Shops will either accept these changes willingly and be ready to work when the time comes or they won't. And those who won't will disappear.
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  • When I landed at 8 a.m. I was prepared for that groggy, sleep-deprived, mud feeling ... I wasn't prepared for Doug Kirk.
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  • It will be very difficult to design a unified set of standard measurements that can be accepted industry wide, but it certainly would be worth working toward both at a national level and on an insurer/repairer level.
  • If it's been awhile since you visited www.ABRN.com, videos have become a part of our Web site, and we now fall under a larger community devoted to the entire automotive world.
  • If you haven't done it lately, type your shop's name into Google and hit the "Maps" tab.