Opinion | Commentary

  • Nagy and others like him are at the forefront of these changes. They've smartly positioned themselves to be the survivors, when plenty of others haven't.
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  • These three words have been said over and over in thousands (or maybe tens of thousands) of business books and articles for more than 25 years. They also have long been the cornerstones for almost every management system or quality initiative ever de
  • You think you have it bad? Ask the Australians how their fight with insurer IAG is going. The insurance giant has been battling shops over a policy requiring them to bid on work from photos on the Web.
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  • Bartering has never been one of my strong suits. I remember years ago walking the streets of Acapulco, Mexico, coming across a vendor who had a blanket for sale. This blanket was the same in every respect as one I had purchased a day earlier. Curious
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  • A number of insurers report putting together procurement departments or teams to study the matter. That kind of approach isn't being taken on a whim. Insurers intend to realize cost savings for their time and efforts in this area.
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  • Following my editorial last month, "Hornets don't like big sticks hitting their nests," I was contacted by six people concerned with my comments. For those who missed it, my column centered around data presented at October's Collision Industry Confer
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  • A monthly print publication is just not enough these days to cover the market to the fullest extent. You're going to see more online exclusives in the ABRN News Network and you're going to see more online programs feeding into our print news section.
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  • There is rising concern among collision repair facility operators about the industry’s ability to attract new technicians
  • Repairers’ concern with the rise of third party firms that perform “desk audits” of collision repair center charges was one of the chief concerns.
  • Fact: Collision repair facilities are still having problems with the quality of non-OEM crash parts, and consumers still have little knowledge of either the issues or their rights.
  • The announcement by General Motors Corp. (GM) and I-CAR on Dec. 4 of an expanded training relationship between the vehicle manufacturer and collision repair training provider should be welcome news for all collision repair facility operators.
  • There have not yet been any measurable results. No volume increases, or immediate ROI. But the goodwill has been immediate. Callers are no longer frustrated.
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  • As an industry, we lack unity on the issue because of varying agendas. Thousands of dollars are being spent fighting for or against the Right to Repair bill and in the end, nothing has changed.
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  • As we get ready for spring, ABRN is already in bloom with some new features
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  • For the last couple of months the collision world has been buzzing about State Farm’s decision to whittle down the number of shops on its direct repair program. The nation’s largest insurer, which processed more than three million claims
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  • In my I-CAR days I actually had someone say to me at a trade show booth, when I asked if he was familiar with I-CAR, "Yep, we had one of those I-CARs in the shop last week!"
  • This in itself is a blatant example of cost shifting and is providing false pricing on our final bills, which may be considered fraudulent practices. I have discussed this with many local adjusters and apprasiers and it simply does not seem to regist
  • Whether you are a technician, manager, estimator, front office staff member or owner, this "repeating-stuck-replaying scenario" does nothing but erode your ability to look toward the future and set a direction not only for your company, but also your