There are so many rules that are governing your life that prevent you from getting the things you really want. All of these rules were written by someone else and you do not have to live according to those rules
Surrender to the fact that you do not need to make others wrong for you to be right, that your truth about what is right or wrong, good or bad, appropriate or inappropriate is not the truth, it is just your truth.
Some shops track external come-backs — when a customer returns with a problem with their repaired vehicle. But few shops have a good handle on internal come-backs and what they are costing the business.
So what happened after we dropped the program? I won’t lie: The first couple of months were very tough. Sales were down. But that’s what prompted us to make some of the changes I’ve written about in another column, most specifically shedding a layer of management.
Many shop estimators don’t know more than the basic functions of their system. Others try to write an estimate squinting at a small screen requiring them to flip between windows to complete the estimate.
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