The 2018 state legislative season saw several states consider mandating the use of Original Equipment Manufacturer (OEM) repair procedures. This issue has been discussed ad nauseum in the collision repair community.
When I visit shops, I look at a damage appraisal or two to see how the writer explained the repair. What I find is that they often don’t — and those damage appraisals generate more questions than answers.
What employee role in the body shop has changed the most over the last decade? Is it the painter, who has seen the widespread adoption of waterborne and UV-cured refinish products? Is it the body tech, working with new substrates, joining methods and vehicle electronics?
I’ve partnered with Raymond James Capital Markets to create a unique survey that leverages the research capabilities of Raymond James Capital Markets equity analysts and Supplement Advisory’s unique insight into the North American collision repair industry.
The tools learned in the study of propositional logic will enable estimators to overcome poorly formed objections during negotiations and will make researching, interpreting, and applying OEM research easier.
There are so many rules that are governing your life that prevent you from getting the things you really want. All of these rules were written by someone else and you do not have to live according to those rules
Surrender to the fact that you do not need to make others wrong for you to be right, that your truth about what is right or wrong, good or bad, appropriate or inappropriate is not the truth, it is just your truth.
Some shops track external come-backs — when a customer returns with a problem with their repaired vehicle. But few shops have a good handle on internal come-backs and what they are costing the business.
From filing a claim to finding the right body shop, being in a collision can be extremely stressful. You can be a huge asset during this time by understanding your state’s laws and explaining to customers what their rights are when it comes to collision repair.
So what happened after we dropped the program? I won’t lie: The first couple of months were very tough. Sales were down. But that’s what prompted us to make some of the changes I’ve written about in another column, most specifically shedding a layer of management.
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