Automotive Training Institute

  • To get an average 4.8 out of 5 or higher, you need to get a high volume of 5-star reviews. You will have to increase the quality of your service in the customers’ eyes. A few examples: thank-you calls, courtesy checks and all the stuff most have heard before.
    chris chubby frederick, ati
  • As shop owners we must leverage internal and external training opportunities. By doing this we can create loyal and growing employees and develop a lifelong learner.
    chris chubby frederick, ati
  • Evaluate your emloyees using the head, heart, hands method
    chris chubby frederick, ati
  • If you want time off and to have a shop running so that you don’t have to be there then you need three managers, all wrapped into one, to give you the best results.
    chris chubby frederick, ati
  • Statistics show that most employers are reactive when it comes to hiring. This leaves no room for growth in the company, and usually happens at the most inopportune times
    chris chubby frederick, ati
  • We all know to keep cool, show we care and build relationships while we try to teach consumers the value of maintaining their investment. The challenge is that under fire it doesn’t always turn out the way we want it and the longer that happens the worse the average repair order becomes.
    chris chubby frederick, ati
  • One key thing you must do — and no one can do this one for you — is to have a Phone Log.
    chris chubby frederick, ati
  • You never know who will walk through your doors. The lady with the old car may have new money. That irate fellow you just spoke with may have an Instagram following. The key to attracting your ideal customer is to assume that everyone is a VIP.
    chris chubby frederick, ati