Shop Management

  • Acknowledging the need to advertise to your established base of customers is the first step in reducing attrition. The second — and much harder task — is to find an effective retention program that will provide you with a good return on your investment.
    Tim Ross
  • Review each of these items within your own operation to ensure your business is heading in the right direction to retain all your customer/clients business.
    Bob Greenwood
  • A significant challenge to all of us is creating and maintaining open lines of communication with our staff members. There is nobody who is in a better position to deliver on our goals and expectations toward success than our staff members, but far too often we leave them out of the discussion on where we are and where we want to be.
    searchautoparts
  • It is this time of the year when you can become very effective at managing the company. February is an absolutely great month to really focus and get down to reviewing the details of the business. 
    Bob Greenwood
  • We have a ton of new technology coming out to help us run our shops better. The real question is, are we ready enough for it to help us?
    chris chubby frederick, ati
  • I think most of us who have ever owned or managed a business like to think of ourselves as being prepared to handle those surprises that the day might throw at us. The real question is, are we really ready? Is our staff ready? Do we have the training and skills to respond properly? 
    chris chubby frederick, ati
  • Here you will learn how to achieve your automotive service repair goals by consistently managing these specific financial tools.
    W. Scott Wheeler
  • One of the greatest challenges facing the shop owners and service managers I talk to is in their taking on the role of leader.
    searchautoparts
  • All of us have been in a position where sales or profits need an immediate boost, and we look for anything that we might be missing in our processes to get back on track.
    chris chubby frederick, ati
  • Ride control components do wear out, and service providers are likely leaving money on the table by not actively engaging consumers about the replacement of worn shocks and struts. 
    ride control
  • Aftermarket professionals working toward additional certifications through professional organizations can get one step closer to their goals by attending the free one-day Commitment to Training event at Washtenaw Community College in May. 
    Automechanika Chicago, AMC, Commitment to Training, automotive training, trainin
  • If you want good people on your team you better learn how to grow them. ATI offers suggestions on how to do that successfully.
    chris chubby frederick, ati
  • Regard training costs in the same manner as you do equipment investments, rather than deeming them an "expense."
    Bob Greenwood
  • A change in name and business model doesn’t necessitate an alteration in attitude. For one, Lake Arbor Automotive and Truck is still owned by founder Dana ToPoel — ever dedicated to environmental and community concerns, and always abiding by his mantra: “do the right thing for you [the customer], every time.”
    Robert Bravender
  • If you commit to implementing these three steps to find the right employees, you will position yourself to stop working in the business and to start working on your dream. Are you doing everything you can to find the right people?
    chris chubby frederick, ati
  • Mitchell 1 will hold this year’s first Shop Management Workshop May 12-14 in San Diego, Calif. at the Hotel Solamar.
    Mitchell 1
  • In my 40 years plus in the automotive business, the one thing that still tears me apart is the slow death of an automotive repair shop. Raising prices to stabilize margins to enable you to operate successfully in whatever type of business model you have chosen can be life or death. 
    chris chubby frederick, ati
  • How is your focus in your business? Does your team understand the real rules of engagement? Have you set the rules so the business will be the best it can be and get noticed in the marketplace? Consider having your team meet the “new” you for 2016. Here are the rules of engagement:
    Bob Greenwood
  • Let’s look at one reality as to what you are really paying a technician. I believe you are, on average, paying substantially more per hour than you think. Go through this exercise in your own operation.
    Bob Greenwood
  • While it’s tempting to slash your marketing budget, not only should you avoid cutting it during down times, you should actually increase it, and here’s why.
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